| The influence of customer knowledge on CRM performance of Malaysian ICT companies: a structural equation modeling approach H Nejatian, I Sentosa, SK Piaralal, AM Bohari International Journal of Business and Management 6 (7), 181, 2011 | 98 | 2011 |
| An integrated model of the likelihood and extent of adoption of green practices in small and medium sized logistics firms SK Piaralal, SR Nair, N Yahya, JA Karim American Journal of Economics 5 (2), 251-258, 2015 | 75 | 2015 |
| Factors affecting service recovery performance and customer service employees: A study of Malaysian life insurance industry SK Piaralal, MA Bhatti, NK Piaralal, AS Juhari International Journal of Productivity and Performance Management 65 (7), 898-924, 2016 | 66 | 2016 |
| Human resource management factors and service recovery performance in Malaysian life insurance industry: Exploring the moderating effects of employment status NK Piaralal, N Mat, SK Piaralal, MA Bhatti European Journal of Training and Development 38 (6), 524-552, 2014 | 40 | 2014 |
| Impact of psychological traits, entrepreneurial education and culture in determining entrepreneurial intention among pre-university students in Malaysia V Samydevan, S Piaralal, AK Othman, Z Osman American Journal of Economics 5 (2), 163-167, 2015 | 32 | 2015 |
| Green practices adoption framework for small and medium sized logistics firms in Malaysia N Yahya, SR Nair, SK Piaralal Sains Humanika 2 (3), 2014 | 32 | 2014 |
| Determinants of brand equity in private healthcare facilities in Klang Valley, Malaysia S Piaralal, TM Mei American Journal of Economics 5 (2), 177-182, 2015 | 27 | 2015 |
| Determinants of entrepreneurial intention among school students in Malaysia: An empirical study V Samydevan, MR Mohd Amin, SK Piaralal Journal of Education for Business 96 (6), 359-365, 2021 | 25 | 2021 |
| Service quality and customer loyalty in Malaysian Islamic insurance sector exploring the mediating effects of customer satisfaction AS Juhari, MA Bhatti, SK Piaralal International Journal of Academic Research in Business and Social Sciences 6 …, 2016 | 24 | 2016 |
| Antecedent and outcomes of satisfaction with service recovery: a study among mobile phone users in central region of Malaysia NK Piaralal, SK Piaralal, MA Bhatti Asian Social Science Volume 10, Issue 12, 26 May 2014, Pages 210-221, 2014 | 24 | 2014 |
| An empirical study on service recovery satisfaction in an open and distance learning higher education institution in Malaysia MR bin Mohd Amin, S Kumar Piaralal, Y Rosli bin Daud, B Bin Mohamed International Review of Research in Open and Distributed Learning 21 (2), 36-60, 2020 | 23 | 2020 |
| A systematic review of literature on Human capital investment and its significance for human resource development L Arokiasamy, T Fujikawa, SK Piaralal, T Arumugam International Journal of System Assurance Engineering and Management 14 (5 …, 2023 | 18 | 2023 |
| Job satisfaction of civil servants (an evidence from the Republic of Maldives) H Naeem, I Sentosa, H Nejatian, SK Piaralal Proceedings of the 2nd International Conference on Business and Economic …, 2011 | 18 | 2011 |
| The impact of knowledge management on customer relationship management HN Khalilabad, ON Mazandarani, I Sentosa, SK Piaralal Journal of American Academy of Business 9 (2), 2-21, 2006 | 15 | 2006 |
| Creativity and innovation (organizational factor) influence on firm performance: an empirical study on Malaysian telecommunication mobile network operators T Ramalingam, JA Karim, S Piaralal, B Singh American Journal of Economics 5 (2), 194-199, 2015 | 13 | 2015 |
| Role of HRM Practices in Organization Performance: A Survey Approach L Arokiasamy, T Fujikawa, SK Piaralal, T Arumugam International Journal of Sociotechnology and Knowledge Development (IJSKD …, 2024 | 12 | 2024 |
| International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia CK Meng, SK Piaralal, MA Islam, MFB Yusof, RS Chowdhury Heliyon 9 (9), 2023 | 12 | 2023 |
| Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia MRBM Amin, SK Piaralal International Journal of Business Innovation and Research 21 (1), 56-78, 2020 | 12 | 2020 |
| Knowledge workers job performance: An examination of career values, perceived organizational support and career satisfaction MA Bhatti, AS Juhari, SK Piaralal, NK Piaralal Business and Management Horizons 5 (2), 13-35, 2017 | 11 | 2017 |
| Empirical study of internet adoption among small And medium entrepreneurs (SMEs) in Malaysia (A Structural Equation Modeling approach) I Sentosa, H Nejatian, SK Piaralal, A Faisal 2nd International Conference on Business and economic Research (ICBER), 2011 | 8 | 2011 |
Associate Professor Dr Zahir OsmanOpen University MalaysiaZweryfikowany adres z oum.edu.my
