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Andrea Pérez (ORCID: 0000-0003-3521-1783)
Andrea Pérez (ORCID: 0000-0003-3521-1783)
Santander Financial Institute, Universidad de Cantabria
Zweryfikowany adres z unican.es - Strona główna
Tytuł
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Corporate social responsibility and customer loyalty: exploring the role of identification, satisfaction and type of company
A Pérez, I Rodríguez del Bosque
Journal of Services Marketing 29 (1), 15-25, 2015
4582015
Measuring CSR image: Three studies to develop and to validate a reliable measurement tool
A Pérez, I Rodríguez del Bosque
Journal of business ethics 118, 265-286, 2013
4072013
Corporate reputation and CSR reporting to stakeholders: Gaps in the literature and future lines of research
A Pérez
Corporate communications: An international journal 20 (1), 11-29, 2015
3622015
CSR influence on hotel brand image and loyalty
P Martínez, A Pérez, IR Del Bosque
Academia Revista Latinoamericana de Administración 27 (2), 267-283, 2014
3552014
The effect of corporate associations on consumer behaviour
A Pérez, M del Mar García de los Salmones, I Rodriguez del Bosque
European journal of Marketing 47 (1/2), 218-238, 2013
3372013
An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
A Pérez, I Rodríguez del Bosque
Journal of business ethics 129, 571-584, 2015
3272015
Corporate social responsibility (CSR) and customer loyalty in the hotel industry: A cross-country study
KF Latif, A Pérez, UF Sahibzada
International Journal of Hospitality Management 89, 102565, 2020
2892020
The role of CSR in the corporate identity of banking service providers
A Pérez, I Rodríguez del Bosque
Journal of Business Ethics 108, 145-166, 2012
2732012
Measuring corporate social responsibility in tourism: Development and validation of an efficient measurement scale in the hospitality industry
P Martínez, A Pérez, I Rodriguez del Bosque
Journal of Travel & Tourism Marketing 30 (4), 365-385, 2013
2342013
Business identity, image and reputation: The integration of theoretical perspectives
A Pérez, IR del Bosque
Cuadernos de Gestión 14 (01), 97-126, 2014
230*2014
Exploring the role of CSR in the organizational identity of hospitality companies: A case from the Spanish tourism industry
P Martínez, A Pérez, I Rodríguez del Bosque
Journal of business ethics 124, 47-66, 2014
2212014
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
A Pérez, P Martínez, I Rodríguez del Bosque
Service Business 7, 459-481, 2013
2032013
The acceptance of halal food in non-Muslim countries: Effects of religious identity, national identification, consumer ethnocentrism and consumer cosmopolitanism
S Wilkins, MM Butt, F Shams, A Pérez
Journal of Islamic Marketing 10 (4), 1308-1331, 2019
1842019
The social role of financial companies as a determinant of consumer behavior
MM García del los Salmones, A Pérez, I Rodriguez del Bosque
International Journal of Bank Marketing 27 (6), 467-485, 2009
177*2009
Customer CSR expectations in the banking industry
A Pérez, I Rodríguez del Bosque
International Journal of Bank Marketing 32 (3), 223-244, 2014
1462014
Customer responses to CSR in the Pakistani banking industry
Z Khan, D Ferguson, A Pérez
International Journal of Bank Marketing 33 (4), 471-493, 2015
1392015
How customer support for corporate social responsibility influences the image of companies: Evidence from the banking industry
A Pérez, IR del Bosque
Corporate Social Responsibility and Environmental Management 22 (3), 155-168, 2015
1282015
La imagen de Responsabilidad Social Corporativa en un contexto de crisis económica: El caso del sector financiero en España
AP Ruiz, IAR del Bosque
Universia Business Review, 14-29, 2012
1232012
Sustainable development and stakeholder relations management: Exploring sustainability reporting in the hospitality industry from a SD-SRM approach
A Perez, IR del Bosque
International Journal of Hospitality Management 42, 174-187, 2014
1072014
How customers construct corporate social responsibility images: Testing the moderating role of demographic characteristics
A Pérez, IR del Bosque
BRQ Business Research Quarterly 18 (2), 127-141, 2015
1052015
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