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S Jerrin Issac Sam
S Jerrin Issac Sam
Vellore Institute of Technology
Adresă de e-mail confirmată pe vit.ac.in
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Diving into the technology: a systematic literature review on strategic use of chatbots in hospitality service encounters
SJI Sam, KM Jasim
Management Review Quarterly, 1-29, 2023
52023
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling
SJ Issac Sam, KM Jasim, M Babu
Journal of Hospitality Marketing & Management 34 (1), 92-114, 2025
12025
Hybridization of metaheuristics and NLP approach to examine public opinion towards virtual voice assistants
SJI Sam, K Mohamed Jasim
Annals of Operations Research, 1-32, 2024
2024
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Articole 1–3