| COVID-19 and China’s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda F Hao, Q Xiao, K Chon International Journal of Hospitality Management 90, 102636, 2020 | 913 | 2020 |
| Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust F Hao, KKS Chon International Journal of Contemporary Hospitality Management 34 (1), 113-134, 2022 | 112 | 2022 |
| The landscape of customer engagement in hospitality and tourism: a systematic review F Hao International Journal of Contemporary Hospitality Management 32 (5), 1837-1860, 2020 | 98 | 2020 |
| Acceptance of contactless technology in the hospitality industry: extending the unified theory of acceptance and use of technology 2 F Hao Asia Pacific Journal of Tourism Research 26 (12), 1386-1401, 2021 | 65 | 2021 |
| Residential tourism and eudaimonic well-being: A ‘value-adding’analysis F Hao, H Xiao Annals of Tourism Research 87, 103150, 2021 | 65 | 2021 |
| Are you ready for a contactless future? A multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0 F Hao, K Chon Journal of Travel & Tourism Marketing 38 (9), 900-916, 2021 | 42 | 2021 |
| The myth of contactless hospitality service: customers’ willingness to pay F Hao, RTR Qiu, J Park, K Chon Journal of Hospitality & Tourism Research 47 (8), 1478-1502, 2023 | 37 | 2023 |
| The five constants: A Confucian business model for the hospitality industry K Chon, F Hao Journal of Hospitality & Tourism Research 44 (7), 1051-1071, 2020 | 32 | 2020 |
| Technological evolution in tourism: a Horizon 2050 perspective KKS Chon, F Hao Tourism Review 80 (1), 313-325, 2025 | 31 | 2025 |
| A return to innocence: Guimi tourism and women empowerment F Hao, S Zhang, H Xiao International journal of tourism research 23 (6), 971-983, 2021 | 23 | 2021 |
| Blockchain= better food? The adoption of blockchain technology in food supply chain F Hao, Y Guo, C Zhang, KKSKS Chon International Journal of Contemporary Hospitality Management 36 (10), 3340-3360, 2024 | 16 | 2024 |
| Social media and disaster risk reduction and management: How have reddit travel communities experienced the COVID-19 pandemic? F Hao, E Park, K Chon Journal of Hospitality & Tourism Research 48 (1), 58-83, 2024 | 16 | 2024 |
| Trust in virtual interaction: The role of avatars in sustainable customer relationships YM Guo, WL Ng, F Hao, C Zhang, SX Liu, AM Aman Sustainability 15 (18), 14026, 2023 | 13 | 2023 |
| What is beautiful is good: Attractive avatars for healthier dining and satisfaction F Hao, AM Aman, C Zhang International Journal of Contemporary Hospitality Management, 2024 | 8 | 2024 |
| Community empowerment: Pro-poor tourism income distribution Q Pang, F Hao, H Xiao, J Bao Annals of Tourism Research 106, 103764, 2024 | 7 | 2024 |
| Hotel services in the digital age: Heterogeneity in guests’ contactless technology acceptance RTR Qiu, J Park, F Hao, K Chon Journal of Hospitality Marketing & Management 33 (1), 33-56, 2024 | 7 | 2024 |
| Metaverse and regenerative tourism: the role of avatars in promoting sustainable practices S Liu, F Hao Asia Pacific Journal of Tourism Research 29 (7), 869-884, 2024 | 6 | 2024 |
| Engaging with avatar in virtual regenerative tourism S Liu, F Hao Journal of Travel & Tourism Marketing 41 (6), 864-879, 2024 | 5 | 2024 |
| Technology for sustainability: the impact of avatar-led green training on OCBE and green creativity F Hao, W Ng, AM Aman, C Zhang International Journal of Contemporary Hospitality Management 37 (1), 140-160, 2025 | 4 | 2025 |
| Revolutionizing the restaurant industry: Exploring the implementation and impact of blockchain technology on the dining experience F Hao, Y Guo, C Zhang, K Chon Asia Pacific Journal of Tourism Research, 1-14, 2024 | 4 | 2024 |
Kaye ChonDean and Chair Professor and Walter and Wendy Kwok Family Foundation Professor in InternationalAdresă de e-mail confirmată pe polyu.edu.hk