Tore Strandvik

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Soavtorji

Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityPreverjeni e-poštni naslov na kau.se
Kristina HeinonenProfessor, Hanken School of Economics, Helsinki, FinlandPreverjeni e-poštni naslov na hanken.fi
Maria HolmlundProfessor of Marketing, Hanken School of EconomicsPreverjeni e-poštni naslov na hanken.fi
Veronica LiljanderHankenPreverjeni e-poštni naslov na hanken.fi
Jacob MickelssonUniversity lecturer, Åbo Akademi UniversityPreverjeni e-poštni naslov na abo.fi
Christian GrönroosProfessor of Service and Relationship Marketing, Hanken School of Economics FinlandPreverjeni e-poštni naslov na hanken.fi
Erik SundströmMSB - Swedish Civil Contingencies AgencyPreverjeni e-poštni naslov na msb.se
Kaj StorbackaProfessor, Hanken School of EconomicsPreverjeni e-poštni naslov na hanken.fi
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolPreverjeni e-poštni naslov na bi.no
Catharina von KoskullAssociate professor, University of VaasaPreverjeni e-poštni naslov na uva.fi
Bård TronvollProfessor of Marketing, University of Inland Norway, and CTF - Karlstad University, SwedenPreverjeni e-poštni naslov na tronvoll.no
Inger RoosAssociate professorPreverjeni e-poštni naslov na kau.se
Anu HelkkulaSenior Research Specialist, Research Ethics, Hanken School of Economics, FinlandPreverjeni e-poštni naslov na hanken.fi
Per SkålénProfessor of Business Administration, Karlstad UniversityPreverjeni e-poštni naslov na kau.se
Christian KowalkowskiProfessor of Industrial Marketing, Director of CBMI, Linköping UniversityPreverjeni e-poštni naslov na liu.se
Apramey DubeHanken School of EconomicsPreverjeni e-poštni naslov na cusinconsulting.com
Gunnar RosenqvistProfessor of Statistics, Hanken School of Economics, FinlandPreverjeni e-poštni naslov na hanken.fi
Margareta FrimanProfessor, SAMOT, CTF, Karlstad universityPreverjeni e-poštni naslov na kau.se

Spremljaj

Tore Strandvik

Professor of Marketing, Hanken School of Economics, Helsinki, Finland

Preverjeni e-poštni naslov na hanken.fi - Domača stran

Marketing service management


Naslov Razvrsti po navedbah Razvrsti po letniku Razvrsti po naslovu	Navedeno Navedeno	Leto
Managing Customer Relationships for Profit: The Dynamics of RelationshipQuality K Storbacka, T Strandvik, C Grönroos International journal of service industry management 5 (5), 21-38, 1994	2428	1994
A customer‐dominant logic of service K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ... Journal of Service management 21 (4), 531-548, 2010	1445	2010
Emotions in service satisfaction V Liljander, T Strandvik International Journal of service industry management 8 (2), 148-169, 1997	1287	1997
The nature of customer relationships in services V Liljander, T Strandvik Advances in services marketing and management 4 (141), 67, 1995	1091	1995
The effects of satisfaction and loyalty on profits and growth: products versus services B Edvardsson, MD Johnson, A Gustafsson, T Strandvik Total quality management 11 (7), 917-927, 2000	866	2000
Customer dominant value formation in service K Heinonen, T Strandvik, P Voima European business review 25 (2), 104-123, 2013	621	2013
Customer-dominant logic: foundations and implications K Heinonen, T Strandvik Journal of Services Marketing 29 (6/7), 472-484, 2015	562	2015
Estimating zones of tolerance in perceived service quality and perceived service value V Liljander, T Strandvik International Journal of Service Industry Management 4 (2), 0-0, 1993	461	1993
Reframing service innovation: COVID-19 as a catalyst for imposed service innovation K Heinonen, T Strandvik Journal of service management 32 (1), 101-112, 2021	367	2021
Initiation of business relationships in service-dominant settings B Edvardsson, M Holmlund, T Strandvik Industrial Marketing Management 37 (3), 339-350, 2008	253	2008
Is a critical incident critical for a customer relationship? B Edvardsson, T Strandvik Managing Service Quality: An International Journal 10 (2), 82-91, 2000	244	2000
Consumer responsiveness to mobile marketing K Heinonen, T Strandvik International Journal of Mobile Communications 5 (6), 603-617, 2007	238	2007
Stress in business relationships M Holmlund‐Rytkönen, T Strandvik Journal of Business & Industrial Marketing 20 (1), 12-22, 2005	237	2005
Exploring customer value formation: a customer dominant logic perspective P Voima, K Heinonen, T Strandvik Svenska handelshögskolan, 2010	213	2010
Customer needing: a challenge for the seller offering T Strandvik, M Holmlund, B Edvardsson Journal of business & industrial marketing 27 (2), 132-141, 2012	209	2012
Ethical consumers' brand avoidance A Rindell, T Strandvik, K Wilén Journal of Product & Brand Management 23 (2), 114-120, 2014	167	2014
Monitoring value‐in‐use of e‐service K Heinonen, T Strandvik Journal of service management 20 (1), 33-51, 2009	167	2009
The relation between service quality, satisfaction and intentions V Liljander, T Strandvik Managing service quality 1, 45-61, 1995	161	1995
Value co-creation: Critical reflections C Grönroos, T Strandvik, K Heinonen The Nordic School 69, 2015	131	2015
Reflections on customers’ primary role in markets K Heinonen, T Strandvik European Management Journal 36 (1), 1-11, 2018	128	2018

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