| The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents LJ Harrison-Walker Journal of service research 4 (1), 60-75, 2001 | 2825 | 2001 |
| E‐complaining: a content analysis of an Internet complaint forum L Jean Harrison‐Walker Journal of Services marketing 15 (5), 397-412, 2001 | 588 | 2001 |
| The measurement of a market orientation and its impact on business performance LJ Harrison-Walker Journal of Quality management 6 (2), 139-172, 2001 | 216 | 2001 |
| The critical role of customer forgiveness in successful service recovery LJ Harrison-Walker Journal of Business Research 95, 376-391, 2019 | 195 | 2019 |
| The relative effects of national stereotype and advertisinginformation on the selection of a service provider: an empirical study L Jean Harrison‐Walker Journal of Services Marketing 9 (1), 47-59, 1995 | 174 | 1995 |
| The role of cause and affect in service failure L Jean Harrison‐Walker Journal of services marketing 26 (2), 115-123, 2012 | 137 | 2012 |
| The effect of consumer emotions on outcome behaviors following service failure LJ Harrison-Walker Journal of Services Marketing 33 (3), 285-302, 2019 | 136 | 2019 |
| Customer relationship building on the internet in B2B marketing: a proposed typology LJ Harrison-Walker, SE Neeley Journal of Marketing Theory and Practice 12 (1), 19-35, 2004 | 126 | 2004 |
| If you build it, will they come? Barriers to international e-marketing LJ Harrison-Walker Journal of Marketing Theory and practice 10 (2), 12-21, 2002 | 109 | 2002 |
| The Role of the Internet in Physician/Patient Relationships: The Issue of Trust SA Erdem, LJ Harrison-Walker Business Horizons 49 (5), 3878-393, 2006 | 98 | 2006 |
| Toward an objective-based typology of e-business models LW Lam, LJ Harrison-Walker Business Horizons 46 (6), 17-26, 2003 | 96 | 2003 |
| Strategic positioning of nations as brands LJ Harrison-Walker Journal of International Business Research 10 (2), 135, 2011 | 87 | 2011 |
| Customer prioritization in higher education: targeting ‘right’students for long-term profitability LJ Harrison-Walker Journal of Marketing for Higher Education 20 (2), 191-208, 2010 | 75 | 2010 |
| Strategic positioning in higher education. LJ Harrison-Walker Academy of Educational Leadership Journal 13 (1), 2009 | 68 | 2009 |
| Place brands and the relational branding communication process LJ Harrison-Walker Academy of Marketing Studies Journal 16, 51, 2012 | 38 | 2012 |
| The import of illiteracy to marketing communication L Jean Harrison‐Walker Journal of Consumer Marketing 12 (1), 50-62, 1995 | 36 | 1995 |
| Building bridges: The company-customer relationship LJ Harrison-Walker, JI Coppett Journal of Business to Business Marketing 10 (4), 49-72, 2003 | 31 | 2003 |
| Suspicion of online product reviews as fake: Cues and consequences LJ Harrison-Walker, Y Jiang Journal of Business Research 160, 113780, 2023 | 26 | 2023 |
| Building e‐support for cause‐related marketing through strategic alliances LJ Harrison‐Walker, KM Williamson International Journal of Nonprofit and Voluntary Sector Marketing 5 (3), 248-259, 2000 | 19 | 2000 |
| A comprehensive pedagogy for dialectic team-based marketing management case analysis LJ Harrison-Walker Journal of Education for Business 75 (4), 241-245, 2000 | 19 | 2000 |
