| Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human–chatbot interaction M Skjuve, IM Haugstveit, A Følstad, P Brandtzaeg Human Technology 15 (1), 30–54-30–54, 2019 | 186 | 2019 |
| Facebook likes: A study of liking practices for humanitarian causes PB Brandtzaeg, IM Haugstveit International Journal of Web Based Communities 10 (3), 258-279, 2014 | 68 | 2014 |
| Key challenges in multiagency collaboration during large-scale emergency management AW Eide, IM Haugstveit, R Halvorsrud, JH Skjetne, M Stiso AmI for crisis management, international joint conference on ambient …, 2012 | 53 | 2012 |
| Components of a visual language for service design R Halvorsrud, E Lee, IM Haugstveit, A Følstad ServDes. 2014 Service Future, Proceedings of the fourth Service Design and …, 2014 | 37 | 2014 |
| Supporting redesign of C2C services through customer journey mapping IM Haugstveit, R Halvorsrud, A Karahasanovic Service Design Geographies. Proceedings of the ServDes. 2016 Conference 125 …, 2016 | 35 | 2016 |
| How should organizations adapt to youth civic engagement in social media? A lead user approach PB Brandtzaeg, IM Haugstveit, M Lüders, A Følstad Interacting with Computers 28 (5), 664-679, 2016 | 34 | 2016 |
| Evaluation of a modelling language for customer journeys R Halvorsrud, IM Haugstveit, A Pultier 2016 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC …, 2016 | 32 | 2016 |
| Inter-organizational collaboration structures during emergency response: A case study. AW Eide, IM Haugstveit, R Halvorsrud, M Borén ISCRAM, 2013 | 28 | 2013 |
| Participation barriers to youth civic engagement in social media P Brandtzæg, IM Haugstveit, M Lüders, A Følstad Proceedings of the International AAAI Conference on Web and Social Media 9 …, 2015 | 10 | 2015 |
| Customer support as a source of usability insight: why users call support after visiting self-service websites A Følstad, K Kvale, IM Haugstveit Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun …, 2014 | 9 | 2014 |
| Automation in human-machine networks: how increasing machine agency affects human agency A Følstad, V Engen, IM Haugstveit, JB Pickering Man-Machine Interactions 5: 5th International Conference on Man-Machine …, 2018 | 8 | 2018 |
| Design feedback from users through an online social platform: benefits and limitations A Følstad, I Maria Haugstveit, K Kvale, A Karahasanovic Interacting with Computers 28 (4), 421-436, 2016 | 8 | 2016 |
| Practitioner-Centered, Long-Term Testing of an ICT-based Triage System for Emergency Management. IM Haugstveit, EL Rake, AW Eide ISCRAM, 2015 | 7 | 2015 |
| Sharing economy services as human-machine networks: Implications for policy making A Følstad, M Skjuve, IM Haugstveit, TC Lech Proceedings of the 19th Annual International Conference on Digital …, 2018 | 3 | 2018 |
| Design and evaluation of an electronic triage system for prehospital monitoring of patients IM Haugstveit, AW Eide, AE Liverud, EL Rake, SH Dalgard, J Vedum, ... International Journal of Emergency Management 13 (4), 328-348, 2017 | 3 | 2017 |
| Supporting Collaboration in Human-Machine Crisis Management Networks IM Haugstveit, M Skjuve Human-Computer Interaction. Interaction in Context: 20th International …, 2018 | 1 | 2018 |
| Interdisciplinary Team Collaboration Within the Incident Command Post: A Case Study of Oslo and South-Eastern Norway IM Haugstveit | 1 | 2012 |
| HUMANE D4. 4-Final roadmap of future human-machine networks E Jaho, M Klitsi, N Sarris, A Folstad, TC Lech, IM Haugstveit, M Skjuve, ... ATC, 2017 | | 2017 |
| Involving users in the design of sharing economy services A Følstad, D Chasanidou, IM Haugstveit, R Halvorsrud Internet Science: 4th International Conference, INSCI 2017, Thessaloniki …, 2017 | | 2017 |
| Delt situasjonsforståelse under søk og redning i nordområdene IM Haugstveit, JH Skjetne, S Walderhaug, MB Ellingsen, N Håheim-Saers, ... SINTEF Rapport, 2016 | | 2016 |
