Jillian Dawes Farquhar

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Medförfattare

Julie RobsonBournemouth UniversityVerifierad e-postadress på bournemouth.ac.uk
Maria PALAZZOUniversitas MercatorumVerifierad e-postadress på unimercatorum.it
Stephen SwailesProfessor of HRM, University of HuddersfieldVerifierad e-postadress på hud.ac.uk
Chrysostomos ApostolidisAssociate Professor in Marketing, Durham University Business School, Durham UniversityVerifierad e-postadress på durham.ac.uk
Jessica Lichy (HDR, PhD)IDRAC Business School (Research), LyonVerifierad e-postadress på idraclyon.com
Emmanuel MogajiAssociate Professor in Marketing, Keele UniversityVerifierad e-postadress på keele.ac.uk
philip kitchenProfessor of Marketing, ICN-Artem, Nancy, FranceVerifierad e-postadress på icn-artem.com
Jane BrownNewcastle University Business School, Newcastle UniversityVerifierad e-postadress på newcastle.ac.uk
Estelle van TonderProfessor, North-West UniversityVerifierad e-postadress på nwu.ac.za
Rodrigo PEREZ-VEGAAssociate Professor of MarketingVerifierad e-postadress på henley.ac.uk
Patrick van EschAssociate Professor of Marketing, Coastal Carolina UniversityVerifierad e-postadress på coastal.edu
Stephen Graham SaundersSenior Lecturer, Department of Marketing, Monash UniversityVerifierad e-postadress på monash.edu
steve worthingtonProfessor at Swinburne UniversityVerifierad e-postadress på swin.edu.au
Len Tiu WrightEmeritus Prof, DMU; Formerly Marketing Professor, Huddersfield University and De Montfort UniversityVerifierad e-postadress på bham.ac.uk
Samreen AshrafPrincipal Academic in Marketing, Bournemouth UniversityVerifierad e-postadress på bournemouth.ac.uk
Barbara CzarneckaLondon South Bank UniversityVerifierad e-postadress på lsbu.ac.uk
Doaa AlthalathiniOxford Brookes UniversityVerifierad e-postadress på brookes.ac.uk
Ilaria Dalla PozzaProfessor of Marketing, IPAG Business SchoolVerifierad e-postadress på ipag.fr
Professor Peter StokesLeicester Castle Business School - DMUVerifierad e-postadress på dmu.ac.uk
Fatema KawafProfessor in MarketingVerifierad e-postadress på greenwich.ac.uk

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Jillian Dawes Farquhar

University of Pretoria

Verifierad e-postadress på gibs.co.za

marketing and consumer research qualitative research methods


Titel Sortera efter citat Sortera efter år Sortera efter titel	Citeras av Citeras av	År
Case study research for business JD Farquhar Sage, 2012	1083	2012
Triangulation in industrial qualitative case study research: Widening the scope J Farquhar, N Michels, J Robson Industrial Marketing Management 87, 160-170, 2020	586	2020
Marketing financial services J Farquhar, A Meidan Bloomsbury Publishing, 2017	392	2017
Convenience: a services perspective JD Farquhar, J Rowley Marketing theory 9 (4), 425-438, 2009	342	2009
Disloyalty: a closer look at non‐loyals J Rowley, J Dawes Journal of consumer marketing 17 (6), 538-547, 2000	314	2000
Contact management and customer loyalty H Jones, JD Farquhar Journal of Financial Services Marketing 8 (1), 71-78, 2003	225	2003
Retention sans frontieres: issues for financial service retailers J Dawes, S Swailes International Journal of Bank Marketing 17 (1), 36-43, 1999	221	1999
Customer loyalty–a relevant concept for libraries? J Rowley, J Dawes Library management 20 (6), 345-351, 1999	190	1999
The influence of customer perceptions on financial performance in financial services CJ Liang, WH Wang, J Dawes Farquhar International Journal of Bank Marketing 27 (2), 129-149, 2009	188	2009
Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch T Panther, JD Farquhar Journal of Financial Services Marketing 8, 343-353, 2004	133	2004
The multi-layered nature of the internet-based democratization of brand management B Asmussen, S Harridge-March, N Occhiocupo, J Farquhar Journal of Business Research 66 (9), 1473-1483, 2013	132	2013
Customer retention in retail financial services: an employee perspective J Dawes Farquhar International Journal of Bank Marketing 22 (2), 86-99, 2004	127	2004
Corporate social responsibility: engaging the community L Deigh, J Farquhar, M Palazzo, A Siano Qualitative Market Research: An International Journal 19 (2), 225-240, 2016	119	2016
Relationships and online consumer communities J Farquhar, J Rowley Business Process Management Journal 12 (2), 162-177, 2006	119	2006
Enhancing the customer experience: contributions from information technology J Dawes, J Rowley Management decision 36 (5), 350-357, 1998	100	1998
Postmodern marketing: research issues for retail financial services J Dawes, R Berman Brown Qualitative Market Research: An International Journal 3 (2), 90-99, 2000	96	2000
Acquiring and retaining customers in UK banks: An exploratory study JD Farquhar, T Panther Journal of Retailing and Consumer Services 15 (1), 9-21, 2008	91	2008
Putting it right: service failure and customer loyalty in UK banks H Jones, J Dawes Farquhar International Journal of bank marketing 25 (3), 161-172, 2007	89	2007
Modeling airline crisis management capability: Brand attitude, brand credibility and intention GHY Kao, SW Wang, JD Farquhar Journal of air transport management 89, 101894, 2020	82	2020
The waiting experience: towards service quality in the leisure industry J Dawes, J Rowley International journal of contemporary hospitality management 8 (1), 16-21, 1996	73	1996

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