Ruth N. Bolton

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Medförfattare

Katherine LemonProfessor of Marketing, Boston CollegeVerifierad e-postadress på bc.edu
A ParasuramanProfessor of Marketing, University of MiamiVerifierad e-postadress på miami.edu
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolVerifierad e-postadress på bi.no
Venkatesh ShankarSouthern Methodist UniversityVerifierad e-postadress på mays.tamu.edu
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughVerifierad e-postadress på lboro.ac.uk
Crina TarasiProfessor of Marketing, Central Michigan UniversityVerifierad e-postadress på cmich.edu
P.C. VerhoefProfessor of MarketingVerifierad e-postadress på rug.nl
Lars WitellLinköping UniversityVerifierad e-postadress på liu.se
David SolnetProfessor of Service Management and Service WorkVerifierad e-postadress på uq.edu.au
Yuliya Komarova LoureiroAssociate Professor of Marketing, Fordham UniversityVerifierad e-postadress på fordham.edu
Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of CambridgeVerifierad e-postadress på business.uq.edu.au
Sabine BenoitSingapore Management UniversityVerifierad e-postadress på smu.edu.sg
Ankie HoefnagelsProfessor of applied sciencesVerifierad e-postadress på zuyd.nl
Sertan KabadayiFordham UniversityVerifierad e-postadress på fordham.edu
P.K. KannanProfessor of Marketing, University of MarylandVerifierad e-postadress på umd.edu
Martin MendeJ. Willard and Alice S. Marriott Foundation Professor, Arizona State UniversityVerifierad e-postadress på asu.edu
Jay KandampullyProfessor of Service Management, The Ohio State UniversityVerifierad e-postadress på osu.edu
Mohamed ZakiDeputy Director Cambridge Service AllianceVerifierad e-postadress på cam.ac.uk
Andrew S. GallanAsst. Professor of Marketing, Florida Atlantic UniversityVerifierad e-postadress på fau.edu
Lilliemay CheungPostdoctoral Research Fellow, The University of QueenslandVerifierad e-postadress på business.uq.edu.au

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Ruth N. Bolton

Arizona State University

Verifierad e-postadress på asu.edu - Startsida

Marketing Business Service Management Science Retailing


Titel Sortera efter citat Sortera efter år Sortera efter titel	Citeras av Citeras av	År
A Multi-Stage Model of Customers' Assessments of Service Quality and Value RN Bolton, JH Drew Journal of Consumer Research 17 (4), 375-384, 1991	7309	1991
A model of customer satisfaction with service encounters involving failure and recovery AK Smith, RN Bolton, J Wagner Journal of marketing research 36 (3), 356-372, 1999	4327	1999
A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction RN Bolton Marketing science 17 (1), 45-65, 1998	3614	1998
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes RN Bolton, JH Drew Journal of Marketing 55 (1), 1-10, 1991	2910	1991
Understanding Generation Y and their Use of Social Media: A Review and Research Agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013	2841*	2013
A dynamic model of customers’ usage of services: Usage as an antecedent and consequence of satisfaction RN Bolton, KN Lemon Journal of marketing research 36 (2), 171-186, 1999	2284	1999
Implications of loyalty program membership and service experiences for customer retention and value RN Bolton, PK Kannan, MD Bramlett Journal of the academy of marketing science 28 (1), 95-108, 2000	2245	2000
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters: Paradox or Peril? AK Smith, RN Bolton Journal of service research 1 (1), 65-81, 1998	1392	1998
The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments AK Smith, RN Bolton Journal of the academy of marketing science 30, 5-23, 2002	1329	2002
The theoretical underpinnings of customer asset management: A framework and propositions for future research. RN Bolton, KN Lemon, PC Verhoef Erasmus Research Institute in Management Working Paper, 2002	1293	2002
Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of service management 29 (5), 776-808, 2018	1148	2018
Customer-to-customer interactions: broadening the scope of word of mouth research B Libai, R Bolton, MS Bügel, K De Ruyter, O Götz, H Risselada, ... Journal of service research 13 (3), 267-282, 2010	1073	2010
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017	845	2017
Interactive services: a framework, synthesis and research directions R Bolton, S Saxena-Iyer Journal of interactive marketing 23 (1), 91-104, 2009	715	2009
Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy R N. Bolton, A Gustafsson, J McColl-Kennedy, N J. Sirianni, D K. Tse Journal of Service Management 25 (2), 253-274, 2014	564	2014
Marketing Actions and the Value of Customer Assets: A Framework for Customer Asset Management PD Beger, RN Bolton, D Bowman, E Briggs, V Kumar, A Parasuraman, ... Journal of Service Research 5 (1), 39-54, 2002	496	2002
Linking customer satisfaction to service operations and outcomes RN Bolton, JH Drew Service quality: New directions in theory and practice, 173-200, 1994	436	1994
The relationship between market characteristics and promotional price elasticities RN Bolton Marketing Science 8 (2), 153-169, 1989	399	1989
An empirical analysis of determinants of retailer pricing strategy V Shankar, RN Bolton Marketing Science 23 (1), 28-49, 2004	363	2004
Decoding customer–firm relationships: how attachment styles help explain customers' preferences for closeness, repurchase intentions, and changes in relationship breadth M Mende, RN Bolton, MJ Bitner Journal of Marketing Research 50 (1), 125-142, 2013	347	2013

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