Jamie Burton

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Judy ZolkiewskiAlliance Manchester Business School, University of ManchesterVerifierad e-postadress på manchester.ac.uk
Chris RaddatsReader in Marketing, University of LiverpoolVerifierad e-postadress på liv.ac.uk
Vicky M. StoryProfessor of Marketing, Loughborough UniversityVerifierad e-postadress på lboro.ac.uk
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughVerifierad e-postadress på lboro.ac.uk
Tim BainesProfessor of Operations Strategy & Executive Director of the Advanced Services GroupVerifierad e-postadress på aston.ac.uk
Babis TheodoulidisVerifierad e-postadress på theodoulidis.net
Dominic MedwayProfessor of Marketing, Institute of Place Management, Manchester Metropolitan UniversityVerifierad e-postadress på mmu.ac.uk
Francisco Villarroel OrdenesFull Professor of Marketing, Alma Mater Studiorum - University of BolognaVerifierad e-postadress på unibo.it
Francis ButtlePrincipal (retired), Francis Buttle and Associates, formerly Professor, Macquarie Graduate School ofVerifierad e-postadress på francisbuttle.com.au
Karim SidaouiRadboud UniversityVerifierad e-postadress på ru.nl
Mohamed ZakiDeputy Director Cambridge Service AllianceVerifierad e-postadress på cam.ac.uk
Christian KowalkowskiProfessor of Industrial Marketing, Director of CBMI, Linköping UniversityVerifierad e-postadress på liu.se
Heiko GebauerEAWAGVerifierad e-postadress på eawag.ch
Linda D PetersUniverstiy of nottinghamVerifierad e-postadress på nottingham.ac.uk
Lisa OMalleyProfessor of Marketing, Kemmy Business School, University of LimerickVerifierad e-postadress på ul.ie
Edward CrowleyAssistant Professor, Southeast Missouri State UniversityVerifierad e-postadress på semo.edu
Ken BatesLecturer in Accounting, Vivtoria University of WellingtonVerifierad e-postadress på vuw.ac.nz
Scott WagstaffAlliance Manchester Business SchoolVerifierad e-postadress på manchester.ac.uk
Helen L. BruceSenior Lecturer (Associate Professor) of Marketing, Lancaster UniversityVerifierad e-postadress på lancaster.ac.uk
Ali Ziaee BigdeliProfessor of Industrial Service Innovation at Aston Business SchoolVerifierad e-postadress på aston.ac.uk

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Jamie Burton

Professor of Marketing, Management Sciences and Marketing Division, Alliance Manchester

Verifierad e-postadress på manchester.ac.uk - Startsida

services (digital) servitization customer experience engagement digital service innovation


Titel Sortera efter citat Sortera efter år Sortera efter titel	Citeras av Citeras av	År
Servitization: A contemporary thematic review of four major research streams C Raddats, C Kowalkowski, O Benedettini, J Burton, H Gebauer Industrial marketing management 83, 207-223, 2019	577	2019
Does service failure influence customer loyalty? F Buttle, J Burton Journal of Consumer Behaviour: an international research review 1 (3), 217-227, 2002	430	2002
Capabilities for advanced services: A multi-actor perspective VM Story, C Raddats, J Burton, J Zolkiewski, T Baines Industrial Marketing Management 60, 54-68, 2017	366	2017
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach FV Ordenes, B Theodoulidis, J Burton, T Gruber, M Zaki Journal of Service Research 17 (3), 278-295, 2014	320	2014
Strategic B2B customer experience management: the importance of outcomes-based measures J Zolkiewski, V Story, J Burton, P Chan, A Gomes, P Hunter-Jones, ... Journal of Services Marketing 31 (2), 172-184, 2017	244	2017
Why do people read reviews posted on consumer-opinion portals? J Burton, M Khammash New Developments in Online Marketing, 51-75, 2013	226	2013
Characterizing Customer Experience Management in Business Markets L Witell, C Kowalkowski, H Perks, C Raddats, M Schwabe, O Benedettini, ... Journal of Business Research, 2019	223	2019
Motivations for servitization: the impact of product complexity C Raddats, T Baines, J Burton, VM Story, J Zolkiewski International Journal of Operations & Production Management 36 (5), 572-591, 2016	201	2016
Interactively developed capabilities: evidence from dyadic servitization relationships C Raddats, J Zolkiewski, VM Story, J Burton, T Baines, A Ziaee Bigdeli International Journal of Operations and Production Management 37 (3), 382-400, 2017	159	2017
Resource configurations for services success in manufacturing companies C Raddats, J Burton, R Ashman Journal of Service Management 26 (1), 97-116, 2015	146	2015
AI feel you: customer experience assessment via chatbot interviews K Sidaoui, M Jaakkola, J Burton Journal of Service Management 31 (4), 745-766, 2020	141	2020
Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies J Burton, J., Story, V., Raddats, C. and Zolkiewski International Journal of Production Economics, 2017	107	2017
Exploring the impact of customer feedback on the well-being of service entities: A TSR perspective L Nasr, J Burton, T Gruber, J Kitshoff Journal of Service Management 25 (4), 531-555, 2014	107	2014
Strategy and structure configurations for services within product‐centric businesses C Raddats, J Burton Journal of Service Management, 2011	97	2011
Capabilities supporting digital servitization: a multi-actor perspective É Marcon, A Marcon, NF Ayala, AG Frank, V Story, J Burton, C Raddats, ... Industrial Marketing Management 103, 97-116, 2022	88	2022
Accounting is from Mars, Marketing is from Venus: Establishing common ground for the concept of Customer Profitability R Gleaves, J Burton, J Kitshoff, K Bates, M Whittington The Marketing/Accounting Interface (Key Issues in Marketing Management), 2012	86*	2012
Identifying Tensions in the Servitized Value Chain: If servitization is to be successful, servitizing firms must address the tensions the process creates in their value network. J Burton, V Story, J Zolkiewski, C Raddats, TS Baines, D Medway Research-Technology Management 59 (5), 38-47, 2016	71	2016
Using qualitative research to refine service quality models J Burton, C Easingwood, JA Murphy Qualitative Market Research: An International Journal 4 (4), 217-223, 2001	67	2001
Developing a deeper understanding of positive customer feedback L Nasr, J Burton, T Gruber Journal of Services Marketing 32 (2), 142-160, 2018	63	2018
A positioning typology of consumers’ perceptions of the benefits offered by successful service brands J Burton, C Easingwood Journal of Retailing and consumer services 13 (5), 301-316, 2006	58	2006

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