| Queueing system MAP| PH| N| N+ R with impatient heterogeneous customers as a model of call center C Kim, S Dudin, O Taramin, J Baek Applied Mathematical Modelling 37 (3), 958-976, 2013 | 67 | 2013 |
| Retrial multi-server queuing system with PHF service time distribution as a model of a channel with unreliable transmission of information S Dudin, O Dudina Applied Mathematical Modelling 65, 676-695, 2019 | 64 | 2019 |
| Analysis of priority retrial queue with many types of customers and servers reservation as a model of cognitive radio system AN Dudin, MH Lee, O Dudina, SK Lee IEEE Transactions on Communications 65 (1), 186-199, 2016 | 56 | 2016 |
| Retrial queuing system with Markovian arrival flow and phase-type service time distribution O Dudina, C Kim, S Dudin Computers & Industrial Engineering 66 (2), 360-373, 2013 | 54 | 2013 |
| A tandem retrial queueing system with two Markovian flows and reservation of channels CS Kim, V Klimenok, O Taramin Computers & operations research 37 (7), 1238-1246, 2010 | 51 | 2010 |
| Tandem queueing system with infinite and finite intermediate buffers and generalized phase-type service time distribution C Kim, A Dudin, O Dudina, S Dudin European Journal of Operational Research 235 (1), 170-179, 2014 | 47 | 2014 |
| Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response C Kim, A Dudin, S Dudin, O Dudina Performance Evaluation 70 (6), 440-453, 2013 | 38 | 2013 |
| Queuing system with two types of customers and dynamic change of a priority V Klimenok, A Dudin, O Dudina, I Kochetkova Mathematics 8 (5), 824, 2020 | 33 | 2020 |
| Analysis of queueing model with processor sharing discipline and customers impatience AN Dudin, SA Dudin, OS Dudina, KE Samouylov Operations Research Perspectives 5, 245-255, 2018 | 30 | 2018 |
| Call center operation model as a MAP/PH/N/R− N system with impatient customers SA Dudin, OS Dudina Problems of Information Transmission 47 (4), 364-377, 2011 | 29 | 2011 |
| Priority retrial queueing model operating in random environment with varying number and reservation of servers A Dudin, C Kim, S Dudin, O Dudina Applied Mathematics and Computation 269, 674-690, 2015 | 28 | 2015 |
| MMAP| M| N queueing system with impatient heterogeneous customers as a model of a contact center S Dudin, C Kim, O Dudina Computers & Operations Research 40 (7), 1790-1803, 2013 | 28 | 2013 |
| Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option A Dudin, C Kim, O Dudina, S Dudin Annals of operations research 239 (2), 401-428, 2016 | 26 | 2016 |
| Hysteresis control by the number of active servers in queueing system MMAP/PH/N with priority service C Kim, A Dudin, S Dudin, O Dudina Performance Evaluation 101, 20-33, 2016 | 25 | 2016 |
| Analysis of an MMAP/PH1, PH2/N/∞ queueing system operating in a random environment C Kim, A Dudin, S Dudin, O Dudina International Journal of Applied Mathematics and Computer Science 24 (3 …, 2014 | 25 | 2014 |
| Effective algorithm for computation of the stationary distribution of multi-dimensional level-dependent Markov chains with upper block-Hessenberg structure of the generator S Dudin, A Dudin, O Kostyukova, O Dudina Journal of Computational and Applied Mathematics 366, 112425, 2020 | 24 | 2020 |
| Queueing System with Heterogeneous Customers as a Model of a Call Center with a Call‐Back for Lost Customers S Dudin, C Kim, O Dudina, J Baek Mathematical Problems in Engineering 2013 (1), 983723, 2013 | 24 | 2013 |
| A queueing system with heterogeneous impatient customers and consumable additional items J Baek, O Dudina, C Kim International Journal of Applied Mathematics and Computer Science 27 (2 …, 2017 | 22 | 2017 |
| Mathematical model of operation of a cell of a mobile communication network with adaptive modulation schemes and handover of mobile users C Kim, A Dudin, S Dudin, O Dudina IEEE Access 9, 106933-106946, 2021 | 21 | 2021 |
| Analysis of single-server multi-class queue with unreliable service, batch correlated arrivals, customers impatience, and dynamical change of priorities A Dudin, O Dudina, S Dudin, K Samouylov Mathematics 9 (11), 1257, 2021 | 19 | 2021 |