| Business excellence models: Limitations, reflections and further development JJ Dahlgaard, CK Chen, JY Jang, LA Banegas, SM Dahlgaard-Park Total Quality Management & Business Excellence 24 (5-6), 519-538, 2013 | 291 | 2013 |
| Diagnosing and prognosticating the quality movement–a review on the 25 years quality literature (1987–2011) SM Dahlgaard-Park, CK Chen, JY Jang, JJ Dahlgaard Total quality management & business excellence 24 (1-2), 1-18, 2013 | 222 | 2013 |
| The evolution and convergence of total quality management and management theories SM Dahlgaard-Park, L Reyes, CK Chen Total Quality Management & Business Excellence 29 (9-10), 1108-1128, 2018 | 196 | 2018 |
| A stepwise ISO-based TQM implementation approach using ISO 9001: 2015 C Chen, K Anchecta, YD Lee, JJ Dahlgaard Management and Production Engineering Review, 2016 | 112 | 2016 |
| An empirical study of industrial engineering and management curriculum reform in fostering students’ creativity CK Chen, BC Jiang, KY Hsu European Journal of Engineering Education 30 (2), 191-202, 2005 | 96 | 2005 |
| Evolution and future of total quality management: management control and organisational learning JJ Dahlgaard, L Reyes, CK Chen, SM Dahlgaard-Park Total quality management & business excellence 30 (sup1), S1-S16, 2019 | 94 | 2019 |
| A customer‐oriented service‐enhancement system for the public sector CK Chen, CH Yu, SJ Yang, HC Chang Managing Service Quality: An International Journal 14 (5), 414-425, 2004 | 89 | 2004 |
| Assessment and cultivation of total quality management organisational culture–an empirical investigation SL Fu, SY Chou, CK Chen, CW Wang Total Quality Management & Business Excellence 26 (1-2), 123-139, 2015 | 71 | 2015 |
| ERA Model: A customer-orientated organizational change model for the public service CK Chen, CH Yu, HC Chang Total Quality Management and Business Excellence 17 (10), 1301-1322, 2006 | 52 | 2006 |
| From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature CK Chen, L Reyes, J Dahlgaard, SM Dahlgaard-Park International Journal of Quality and Service Sciences 14 (2), 217-237, 2022 | 50 | 2022 |
| An empirical analysis of customer-oriented service activities in the Taiwanese public sector CK Chen, CH Yu, HC Chang Total quality management & business excellence 16 (7), 887-901, 2005 | 44 | 2005 |
| A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases CK Chen, AJ Shie, CH Yu Expert Systems with Applications 39 (1), 786-792, 2012 | 43 | 2012 |
| Developing a process re-engineering-oriented organizational change exploratory simulation system (PROCESS) CK Chen, CH Tsai International Journal of Production Research 46 (16), 4463-4482, 2008 | 40 | 2008 |
| Reducing global supply chains’ waste of overproduction by using lean principles: A conceptual approach CK Chen, F Palma, L Reyes International Journal of Quality and Service Sciences 11 (4), 441-454, 2019 | 31 | 2019 |
| An ageing‐in‐place service innovation model by using TRIZ methodology CK Chen, AJ Shie, KM Wang, CH Yu Human Factors and Ergonomics in Manufacturing & Service Industries 25 (2 …, 2015 | 31 | 2015 |
| A comprehensive study of the digital divide phenomenon in Taiwanese government agencies CK Chen, SF Tseng, HI Huang International Journal Of Internet And Enterprise Management 4 (3), 244-256, 2006 | 29 | 2006 |
| A quality management approach to guide the executive management team through the product/service innovation process CK Chen, L Reyes Total Quality Management & Business Excellence 28 (9-10), 1003-1022, 2017 | 28 | 2017 |
| The integrated evaluation model for administration quality based on service time JP Chen, CKN Chen, KS Chen Managing Service Quality: An International Journal 11 (5), 342-351, 2001 | 27 | 2001 |
| Creativity of engineering students as perceived by faculty: a case study CK Chen, KY Hsu International Journal of Engineering Education 22 (2), 264, 2006 | 21 | 2006 |
| Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis CH Yu, CK Chen, WH Chen, HC Chang Total Quality Management & Business Excellence 23 (11-12), 1413-1431, 2012 | 19 | 2012 |
