Dr Dahlia El-Manstrly

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Finansman sağlayan kuruluşun getirdiği zorunluluğa dayalı olarak

Katkıda bulunan yazarlar

Faizan AliAssociate Professor, School of Hospitality and Tourism Management, University of South Floridausf.edu üzerinde doğrulanmış e-posta adresine sahip
Nathaniel D. LineFlorida State University, Dedman College of Hospitalitydedman.fsu.edu üzerinde doğrulanmış e-posta adresine sahip
Jay KandampullyProfessor of Service Management, The Ohio State Universityosu.edu üzerinde doğrulanmış e-posta adresine sahip
Alexander BuoyeAssociate Professor of Marketing at St. John's Universitystjohns.edu üzerinde doğrulanmış e-posta adresine sahip
Tarik Dogru (Dr. True)Associate Professor, Florida State Universityfsu.edu üzerinde doğrulanmış e-posta adresine sahip
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt scinorthwestern.edu üzerinde doğrulanmış e-posta adresine sahip
T. RamayahProfessor of Technology Management, Universiti Sains Malaysia and Sunway Universityusm.my üzerinde doğrulanmış e-posta adresine sahip
Ming-Lang TsengChair Prof/ Director, Inst. of Innovation&Circular Economy/ EiC, J.of Industrial&Prod. Engineeringasia.edu.tw üzerinde doğrulanmış e-posta adresine sahip
Stephanie H.W. CHUAHUniversiti Kebangsaan Malaysiaukm.edu.my üzerinde doğrulanmış e-posta adresine sahip
Katja GelbrichFull Professor of Business Administration & International Managementku.de üzerinde doğrulanmış e-posta adresine sahip
Mark S. RosenbaumThe Citadelcitadel.edu üzerinde doğrulanmış e-posta adresine sahip
José Manuel Cristóvão VeríssimoSenior Associate Professor, Marketing & Strategyiseg.ulisboa.pt üzerinde doğrulanmış e-posta adresine sahip
Lloyd C. HarrisProfessor of Marketingbham.ac.uk üzerinde doğrulanmış e-posta adresine sahip
Tim VogusBrownlee O. Currey, Jr., Professor of Management, Vanderbilt Universityowen.vanderbilt.edu üzerinde doğrulanmış e-posta adresine sahip
Andrew S. GallanAsst. Professor of Marketing, Florida Atlantic Universityfau.edu üzerinde doğrulanmış e-posta adresine sahip
Alexis Strong ArtusiCornell Universitycornell.edu üzerinde doğrulanmış e-posta adresine sahip
Cheryl RathertSaint Louis Universityslu.edu üzerinde doğrulanmış e-posta adresine sahip
Jochen WirtzNational University of Singaporenus.edu.sg üzerinde doğrulanmış e-posta adresine sahip
Yany GregoireHEC Montrealhec.ca üzerinde doğrulanmış e-posta adresine sahip
Kokho (Jason) SitUniversity of Portsmouthport.ac.uk üzerinde doğrulanmış e-posta adresine sahip

Takip et

Dr Dahlia El-Manstrly

The University of Sheffield

sheffield.ac.uk üzerinde doğrulanmış e-posta adresine sahip - Ana Sayfa

Marketing


Başlık Alıntılara göre sırala Yıla göre sırala Başlığa göre sırala	Alıntı yapanlar Alıntı yapanlar	Yıl
Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust SHW Chuah, D El-Manstrly, ML Tseng, T Ramayah Journal of Cleaner Production 262, 121348, 2020	284	2020
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully Tourism Management 80, 104106, 2020	144	2020
Enhancing customer loyalty: critical switching cost factors D El-Manstrly Journal of Service Management, 2016	141	2016
A critical examination of service loyalty measures D El-Manstrly, T Harrison Journal of Marketing Management 29 (15-16), 1834-1861, 2013	92	2013
Social isolation and social anxiety as drivers of generation Z's willingness to share personal information on social media T Lyngdoh, D El‐Manstrly, K Jeesha Psychology & Marketing 40 (1), 5-26, 2023	63	2023
Virtual travel community members’ stickiness behaviour: How and when it develops D El-Manstrly, F Ali, C Steedman International Journal of Hospitality Management 88, 102535, 2020	62	2020
Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care TJ Vogus, A Gallan, C Rathert, D El-Manstrly, A Strong Journal of Service Management, DOI 10.1108/JOSM-04-2020-0095, 2020	59	2020
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry D El-Manstrly, R Paton, C Veloutsou, L Moutinho Journal of Financial Services Marketing 16, 101-110, 2011	54	2011
Severe Service Failures and Online Vindictive Word of Mouth: The Effect of Coping Strategies D El-Manstrly, F Ali, N Line International Journal of Hospitality Management, 2021	53	2021
Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers A Nazifi, K Gelbrich, Y Grégoire, S Koch, D El-Manstrly, J Wirtz Journal of Service Research 24 (2), 206-225, 2021	49	2021
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully Journal of Service Management 30 (4), 507-518, 2019	40	2019
Risk, trust, and the roles of human versus virtual influencers N Ameen, JH Cheah, F Ali, D El-Manstrly, R Kulyciute Journal of travel research 63 (6), 1370-1394, 2024	39	2024
The performativity turn in tourism S Harwood, D El-Manstrly	39	2012
The influence of goal attainment and switching costs on customers’ staying intentions MS Temerak, D El-Manstrly Journal of Retailing and Consumer Services 51, 51-61, 2019	32	2019
Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models W Chaouali, SM Hammami, JMC Veríssimo, LC Harris, D El-Manstrly, ... Journal of Retailing and Consumer Services 66, 102897, 2022	27	2022
Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives F Ali, D El-Manstrly, GA Abbasi Journal of Business Research 166, 114138, 2023	22	2023
Cross-cultural validation of switching costs: a four-country assessment DA El-Manstrly International Marketing Review 31 (4), 413-437, 2014	19	2014
Customers’ reactions to different organizational tactics in a service termination context A Nazifi, D El-Manstrly, K Gelbrich European Journal of Marketing 54 (1), 26-48, 2020	18	2020
Shoppers' neural responses to the mere social presence of others: Insights from an enclosed mall M Rosenbaum, G Ramirez, D El-Manstrly, J Sit The International Review of Retail Distribution and Consumer Research, 2021	13	2021
The impact of termination severity on customers' emotional, attitudinal and behavioral reactions A Nazifi, D El-Manstrly, A Tregear, K Auxtova Journal of Service Theory and Practice 31 (1), 65-81, 2021	13	2021

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