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Andreawan Honora
Andreawan Honora
UWA Business School, The University of Western Australia
uwa.edu.au üzerinde doğrulanmış e-posta adresine sahip
Başlık
Alıntı yapanlar
Alıntı yapanlar
Yıl
How does information overload about COVID-19 vaccines influence individuals’ vaccination intentions? The roles of cyberchondria, perceived risk, and vaccine skepticism
A Honora, KY Wang, WH Chih
Computers in Human Behavior 130, 107176, 2022
732022
Managing social media recovery: The important role of service recovery transparency in retaining customers
A Honora, WH Chih, KY Wang
Journal of Retailing and Consumer Services 64, 102814, 2022
562022
How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style
KY Wang, WH Chih, A Honora
International Journal of Information Management 69, 102618, 2023
492023
What drives customer engagement after a service failure? The moderating role of customer trust
A Honora, WH Chih, J Ortiz
International Journal of Consumer Studies 47 (5), 1714-1732, 2023
282023
The bittersweet of consumer–human brand relationships in the social media context
A Honora, M Memar Zadeh, N Haggerty
Psychology & Marketing 41 (3), 547-574, 2024
82024
Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization
A Honora, KY Wang, WH Chih
Internet Research 34 (6), 1963-1991, 2024
72024
The role of customer forgiveness and perceived justice in restoring relationships with customers
A Honora, KY Wang, WH Chih
Service Business 18 (3), 363-393, 2024
32024
Investigating antecedents of brand value co-creation behaviors in social media based brand communities
KY Wang, WH Chih, A Honora, YP Wu
Electronic Commerce Research and Applications 64, 101359, 2024
32024
Intention to use telemedicine services during a health crisis: A motivation‐opportunity‐ability theory approach
FT Atmaja, CHJ Wu, RK Guttena, A Honora
International Journal of Consumer Studies 48 (3), e13044, 2024
2024
Service Failure and Recovery: The Role of Customer Forgiveness and Perceived Justice in Customers’ Coping Behaviors
A Honora, KY Wang, WH Chih
2023
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Makaleler 1–10