| Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, J Falcão e Cunha, L Constantine Journal of service Research 14 (2), 180-200, 2011 | 1089 | 2011 |
| Designing multi-interface service experiences: The service experience blueprint L Patrício, RP Fisk, J Falcão e Cunha Journal of Service research 10 (4), 318-334, 2008 | 612 | 2008 |
| Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel L Patrício, RP Fisk, J Falcão e Cunha Managing Service Quality: An International Journal 13 (6), 471-482, 2003 | 239 | 2003 |
| Modeling partial customer churn: On the value of first product-category purchase sequences VL Miguéis, D Van den Poel, AS Camanho, JF e Cunha Expert systems with applications 39 (12), 11250-11256, 2012 | 148 | 2012 |
| Passenger journey destination estimation from automated fare collection system data using spatial validation AA Nunes, TG Dias, JF e Cunha IEEE transactions on intelligent transportation systems 17 (1), 133-142, 2015 | 126 | 2015 |
| Customer data mining for lifestyle segmentation VL Miguéis, AS Camanho, JF e Cunha Expert systems with applications 39 (10), 9359-9366, 2012 | 126 | 2012 |
| Towards a UML profile for interaction design: the Wisdom approach N Jardim Nunes, J Falcão Cunha International Conference on the Unified Modeling Language, 101-116, 2000 | 112 | 2000 |
| Wisdom: a software engineering method for small software development companies NJ Nunes, JF Cunha IEEE Software 17 (5), 113-119, 2000 | 103 | 2000 |
| Virtual reality in training: an experimental study with firefighters D Narciso, M Melo, JV Raposo, J Cunha, M Bessa Multimedia tools and applications 79, 6227-6245, 2020 | 82 | 2020 |
| Customer attrition in retailing: an application of multivariate adaptive regression splines VL Miguéis, A Camanho, JF e Cunha Expert Systems with Applications 40 (16), 6225-6232, 2013 | 75 | 2013 |
| Validação da versão portuguesa dos Questionários AUDIT e Five-Shot para identificação de consumo excessivo de álcool J Cunha Lisboa: Internato Complementar de Clínica Geral da Zona Sul, 2002 | 65 | 2002 |
| MobiPag: Integrated mobile payment, ticketing and couponing solution based on NFC H Rodrigues, R José, A Coelho, A Melro, MC Ferreira, JFE Cunha, ... Sensors 14 (8), 13389-13415, 2014 | 62 | 2014 |
| Genetic algorithms for the bus driver scheduling problem: a case study TG Dias, JP de Sousa, JF Cunha Journal of the Operational Research Society 53 (3), 324-335, 2002 | 62 | 2002 |
| Wisdom-A UML based architecture for interactive systems NJ Nunes, JF e Cunha DSV-IS 2000, 191-205, 2000 | 61 | 2000 |
| Urban public transport service co-creation: Leveraging passenger's knowledge to enhance travel experience AA Nunes, T Galvão, JF e Cunha Procedia-Social and Behavioral Sciences 111, 577-585, 2014 | 58 | 2014 |
| Evaluation of an integrated mobile payment, route planner and social network solution for public transport MC Ferreira, T Fontesz, V Costa, TG Dias, JL Borges, JF e Cunha Transportation research procedia 24, 189-196, 2017 | 55 | 2017 |
| Physical ergonomic improvement and safe design of an assembly workstation through collaborative robotics A Colim, C Faria, J Cunha, J Oliveira, N Sousa, LA Rocha Safety 7 (1), 14, 2021 | 49 | 2021 |
| A proposal for a public transport ticketing solution based on customers’ mobile devices MC Ferreira, H Nóvoa, TG Dias, JF e Cunha Procedia-Social and Behavioral Sciences 111, 232-241, 2014 | 49 | 2014 |
| Health twitter big bata management with hadoop framework J Cunha, C Silva, M Antunes Procedia Computer Science 64, 425-431, 2015 | 48 | 2015 |
| Predicting partial customer churn using Markov for discrimination for modeling first purchase sequences VL Miguéis, D Van den Poel, AS Camanho, J Falcão e Cunha Advances in Data Analysis and Classification 6, 337-353, 2012 | 47 | 2012 |
