| Tüketici Davranışı ve Pazarlama Stratejileri: Global ve Yerel Yaklaşım E Koç Seçkin Yayıncılık, 2021 | 1483* | 2021 |
| An Exploratory Analysis of the Influence of Human Resource Management Activities and Organizational Climate on Job Satisfaction in Turkish Banks N Kaya, E Koc, D Topcu International Journal of Human Resource Management 21 (11), 2031-2051, 2010 | 281 | 2010 |
| An Analysis of Seasonality in Monthly Per Person Tourist Spending in Turkish Inbound Tourism from a Market Segmentation Perspective E Koc, G Altinay Tourism Management 28 (1), 227-237, 2007 | 279 | 2007 |
| Service Failures and Recovery in Hospitality and Tourism: A Review of Literature and Recommendations for Future Research E Koc Journal of Hospitality Marketing and Management 28 (5), 513-537, 2019 | 194 | 2019 |
| Hizmet Pazarlaması ve Yönetimi E Koc Ankara: Seçkin Yayıncılık, 2021 | 172* | 2021 |
| Neuromarketing Aspect of Tourism Pricing Psychology H Boz, A Arslan, E Koc Tourism Management Perspectives, 119-128, 2017 | 156 | 2017 |
| Triangulation in Tourism Research: A Bibliometric Study of Top Three Tourism Journals E Koc, H Boz Tourism Management Perspectives 12, 9-14, 2014 | 147 | 2014 |
| Psychoneurobiochemistry of Tourism Marketing E Koc, H Boz Tourism Management 44, 140-148, 2014 | 140 | 2014 |
| Service Failures and Recovery in Tourism and Hospitality, A Practical Manual E Koc Oxford: CABI, 2017 | 136* | 2017 |
| Total Quality Management and Business Excellence in Services: The Implications of All-inclusive Pricing System on Internal and External Customer Satisfaction in the Turkish … E Koc Total Quality Management & Business Excellence 17 (7), 857-877, 2006 | 134 | 2006 |
| Are Internship Programs Encouraging or Discouraging?—A Viewpoint of Tourism and Hospitality Students in Turkey E Koc, S Yumusak, M Ulukoy, R Kilic, A Toptas Journal of Hospitality, Leisure, Sport & Tourism Education 15, 135-142, 2014 | 133 | 2014 |
| Power Distance and its Implications for Upward Communication and Empowerment: Crisis Management and Recovery in Hospitality Services E Koc International Journal of Human Resource Management 24 (19), 3681-3696, 2013 | 131 | 2013 |
| The Influence of Customer Participation on Service Failure Perceptions E Koc, M Ulukoy, R Kilic, S Yumusak, R Bahar Total Quality Management & Business Excellence 28 (3-4), 390-404, 2017 | 111 | 2017 |
| The Role of Family Members in the Family Holiday Purchase Decision-Making Process E Koc International Journal of Hospitality & Tourism Administration 5 (2), 85-102, 2004 | 108 | 2004 |
| The Impact of Gender in Marketing Communications: The Role of Cognitive and Affective Cues E Koc Journal of Marketing Communications 8 (4), 257-275, 2002 | 95 | 2002 |
| Do Women Make Better in Tourism and Hospitality? A Conceptual Review from A Customer Satisfaction and Service Quality Perspective E Koc Journal of Quality Assurance in Hospitality & Tourism 21 (4), 402-429, 2020 | 84 | 2020 |
| Attitudes of Hotel Customers towards the Use of Service Robots in Hospitality Service Encounters A Ayyildiz, Yazici, M Baykal, E Koc Technology in Society 70 (2), 101995, 2022 | 82 | 2022 |
| Development of hospitality and tourism employees’ emotional intelligence through developing their emotion recognition abilities E Koc, H Boz Journal of Hospitality Marketing & Management 29 (2), 121-138, 2020 | 82 | 2020 |
| Cross-cultural aspects of tourism and hospitality: A services marketing and management perspective E Koc Routledge, 2020 | 76 | 2020 |
| Hospitality Employees’ Future Expectations: Dissatisfaction, Stress, and Burnout E Koc, GA Bozkurt International Journal of Hospitality & Tourism Administration 18 (4), 459-473, 2017 | 73 | 2017 |
Hakan BOZAssoc. Prof. of Consumer Behavior & Service Marketing, Usak Universityusak.edu.tr üzerinde doğrulanmış e-posta adresine sahip