| Individual differences in the centrality of visual product aesthetics: Concept and measurement PH Bloch, FF Brunel, TJ Arnold Journal of consumer research 29 (4), 551-565, 2003 | 1243 | 2003 |
| Work stressors, role-based performance, and the moderating influence of organizational support. JC Wallace, BD Edwards, T Arnold, ML Frazier, DM Finch Journal of applied psychology 94 (1), 254, 2009 | 467 | 2009 |
| Achieving relationship marketing effectiveness in business-to-business exchanges RW Palmatier, LK Scheer, KR Evans, TJ Arnold Journal of the academy of marketing science 36, 174-190, 2008 | 366 | 2008 |
| The effects of customer acquisition and retention orientations on a firm’s radical and incremental innovation performance TJ Arnold, E (Er) Fang, RW Palmatier Journal of the Academy of Marketing Science 39, 234-251, 2011 | 341 | 2011 |
| A multi-level analysis of organizational justice climate, structure, and employee mental health CS Spell, TJ Arnold Journal of Management 33 (5), 724-751, 2007 | 305 | 2007 |
| The effects of polychronic-orientation upon retail employee satisfaction and turnover A Arndt, TJ Arnold, TD Landry Journal of Retailing 82 (4), 319-330, 2006 | 249 | 2006 |
| The emergent field of organizational frontlines J Singh, M Brady, T Arnold, T Brown Journal of Service Research 20 (1), 3-11, 2017 | 195 | 2017 |
| Role stressors and retail performance: The role of perceived competitive climate T Arnold, KE Flaherty, KE Voss, JC Mowen Journal of Retailing 85 (2), 194-205, 2009 | 193 | 2009 |
| Effects of positive customer-to-customer service interaction JJ Yoo, TJ Arnold, GL Frankwick Journal of Business Research 65 (9), 1313-1320, 2012 | 164 | 2012 |
| Frontline employee customer-oriented attitude in the presence of job demands and resources: The influence upon deep and surface acting J Yoo, TJ Arnold Journal of Service Research 19 (1), 102-117, 2016 | 149 | 2016 |
| Understanding retail managers’ role in the sales of products and services TJ Arnold, RW Palmatier, D Grewal, A Sharma Journal of retailing 85 (2), 129-144, 2009 | 135 | 2009 |
| An appraisal perspective of justice, structure, and job control as antecedents of psychological distress CS Spell, T Arnold Journal of Organizational Behavior: The International Journal of Industrial …, 2007 | 128 | 2007 |
| The relationship between justice and benefits satisfaction T Arnold, CS Spell Journal of Business and Psychology 20, 599-620, 2006 | 120 | 2006 |
| Service climate as a moderator of the effects of customer-to-customer interactions on customer support and service quality JH Jung, JJ Yoo, TJ Arnold Journal of Service Research 20 (4), 426-440, 2017 | 103 | 2017 |
| Effects of collaborative communication on the development of market-relating capabilities and relational performance metrics in industrial markets YC Chen, PC Li, TJ Arnold Industrial Marketing Management 42 (8), 1181-1191, 2013 | 99 | 2013 |
| The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty JH Jung, JJ Yoo, TJ Arnold Journal of Business Research 122, 362-372, 2021 | 96 | 2021 |
| Customer orientation, engagement, and developing positive emotional labor JJ Yoo, TJ Arnold The Service Industries Journal 34 (16), 1272-1288, 2014 | 91 | 2014 |
| Exploring the origins of enduring product involvement PH Bloch, S Commuri, TJ Arnold Qualitative Market Research: An International Journal 12 (1), 49-69, 2009 | 91 | 2009 |
| A compendium of sales-related literature in customer relationship management: processes and technologies with managerial implications TD Landry, TJ Arnold, A Arndt Journal of Personal Selling & Sales Management 25 (3), 231-251, 2005 | 81 | 2005 |
| Combining service and sales at the point of customer contact: a retail banking example KR Evans, TJ Arnold, JA Grant Journal of Service Research 2 (1), 34-49, 1999 | 72 | 1999 |
Robert W PalmatierUniversity of WashingtonПідтверджена електронна адреса в uw.edu