Service innovation in e-commerce last mile delivery: Mapping the e-customer journey Y Vakulenko, P Shams, D Hellström, K Hjort Journal of Business Research 101, 461-468, 2019 | 376 | 2019 |
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery Y Vakulenko, D Hellström, K Hjort journal of Business Research 88, 421-427, 2018 | 349 | 2018 |
Packaging and logistics interactions in retail supply chains D Hellström, M Saghir Packaging Technology and Science: An International Journal 20 (3), 197-216, 2007 | 326 | 2007 |
Online retail experience and customer satisfaction: the mediating role of last mile delivery Y Vakulenko, P Shams, D Hellström, K Hjort The International Review of Retail, Distribution and Consumer Research 29 (3 …, 2019 | 313 | 2019 |
Online purchase return policy leniency and purchase decision: Mediating role of consumer trust P Oghazi, S Karlsson, D Hellström, K Hjort Journal of Retailing and Consumer Services 41, 190-200, 2018 | 297 | 2018 |
Framework of last mile logistics research: A systematic review of the literature J Olsson, D Hellström, H Pålsson Sustainability 11 (24), 7131, 2019 | 260 | 2019 |
Logistics‐driven packaging innovation: a case study at IKEA D Hellström, F Nilsson International Journal of Retail & Distribution Management 39 (9), 638-657, 2011 | 183 | 2011 |
Competence in supply chain management: a systematic review P Derwik, D Hellström Supply Chain Management: An International Journal 22 (2), 200-218, 2017 | 130 | 2017 |
Manager competences in logistics and supply chain practice P Derwik, D Hellström, S Karlsson Journal of Business Research 69 (11), 4820-4825, 2016 | 112 | 2016 |
The cost and process of implementing RFID technology to manage and control returnable transport items D Hellström International Journal of Logistics: Research and Applications 12 (1), 1-21, 2009 | 103 | 2009 |
The effect of asset visibility on managing returnable transport items O Johansson, D Hellström International Journal of Physical Distribution & Logistics Management 37 (10 …, 2007 | 103 | 2007 |
Packaging logistics in supply chain practice–current state, trade-offs and improvement potential H Pålsson, D Hellström International Journal of Logistics Research and Applications 19 (5), 351-368, 2016 | 96 | 2016 |
The impact of control strategies on the management of returnable transport items D Hellström, O Johansson Transportation Research Part E: Logistics and Transportation Review 46 (6 …, 2010 | 95 | 2010 |
Managing packaging design for sustainable development: a compass for strategic directions D Hellström, A Olsson John Wiley & Sons, 2017 | 77 | 2017 |
Innovative framework for self-service kiosks: Integrating customer value knowledge Y Vakulenko, P Oghazi, D Hellström Journal of Innovation & Knowledge 4 (4), 262-268, 2019 | 68 | 2019 |
Packaging in developing countries: identifying supply chain needs V Sohrabpour, D Hellström, M Jahre Journal of Humanitarian Logistics and Supply Chain Management 2 (2), 183-205, 2012 | 67 | 2012 |
Typology of practices for managing consumer returns in internet retailing K Hjort, D Hellström, S Karlsson, P Oghazi International Journal of Physical Distribution & Logistics Management 49 (7 …, 2019 | 64 | 2019 |
Customer value in self-service kiosks: a systematic literature review Y Vakulenko, D Hellström, P Oghazi International Journal of Retail & Distribution Management 46 (5), 507-527, 2018 | 64 | 2018 |
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery J Olsson, D Hellström, Y Vakulenko International Journal of Physical Distribution & Logistics Management 53 (2 …, 2022 | 58 | 2022 |
From Mars to Venus: Alteration of trust and reputation in online shopping P Oghazi, S Karlsson, D Hellström, R Mostaghel, S Sattari Journal of Innovation & Knowledge 6 (4), 197-202, 2021 | 58 | 2021 |