| The impact of internal marketing on internal service quality: A case study in a Jordanian pharmaceutical company AA ELSamen, M Alshurideh International journal of business and management 7 (19), 84, 2012 | 174 | 2012 |
| Internal marketing and service quality in restaurants MN Akroush, AA Abu‐ElSamen, GA Samawi, AL Odetallah Marketing Intelligence & Planning 31 (4), 304-336, 2013 | 154 | 2013 |
| Mobile SERVQUAL: A comparative analysis of customers' and managers' perceptions AA Abu‐El Samen, MN Akroush, BN Abu‐Lail International Journal of Quality & Reliability Management 30 (4), 403-425, 2013 | 136 | 2013 |
| Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction AA Abu‐ELSamen, MN Akroush, FM Al‐Khawaldeh, MS Al‐Shibly International Journal of Commerce and Management 21 (4), 349-380, 2011 | 121 | 2011 |
| Online service quality and brand equity: The mediational roles of perceived value and customer satisfaction AA Abu ELSamen Journal of Internet Commerce 14 (4), 509-530, 2015 | 64 | 2015 |
| A process-based analysis of e-procurement adoption A Abu-ELSamen, G Chakraborty, D Warren Journal of Internet Commerce 9 (3-4), 243-259, 2010 | 51 | 2010 |
| Beyond the Random Location of Shopping Malls: A GIS Perspective in Amman, Jordan A Abu ELSamen, R Hiyasat Journal of Retailing and Consumer Service 34, 30-37, 2017 | 42 | 2017 |
| Understanding contextual factors affecting the adoption of energy-efficient household products in Jordan AA Abu-Elsamen, MN Akroush, NA Asfour, H Al Jabali Sustainability Accounting, Management and Policy Journal 10 (2), 314-332, 2019 | 33 | 2019 |
| Factors affecting quality in the Jordanian housing sector R Sweis, R Shannak, A Abu ELSamen, T Suifan International Journal of Housing Markets and Analysis 17 (2), 175-188, 2014 | 33 | 2014 |
| How customer orientation enhances salespeople’s performance? A case study from an international market A Abu ELSamen, MN Akroush Benchmarking: An International Journal 25 (7), 2460-2477, 2018 | 32 | 2018 |
| Guest-based hotel equity: scale development and validation MI El-Adly, AA ELSamen Journal of Product & Brand Management 27 (6), 615-633, 2018 | 30 | 2018 |
| Analysing the effect of membership and perceived trust on sport events electronic word-of-mouth (eWOM) intention MY Lai, AK Fotiadis, A Abu-ElSamen, P Beede Tourism Recreation Research 47 (1), 91-104, 2022 | 26 | 2022 |
| An empirical investigation of the mediating role of relationship marketing skills on the relationship between customer satisfaction and customer loyalty MN Akroush, AA Abu ELSamen International Journal of Internet Marketing and Advertising 7 (1), 1-30, 2012 | 26 | 2012 |
| The influence of mall shopping environment and motives on shoppers’ response: a conceptual model and empirical evidence MN Akroush, AA Abu-ElSamen, NA Jaradat International Journal of Services and Operations Management 10 (2), 168-198, 2011 | 23 | 2011 |
| Modelling the impact of 3D product presentation on online behaviour RS Algharabat, AA Abu-ElSamen International Journal of Electronic Marketing and Retailing 5 (3), 242-264, 2013 | 21 | 2013 |
| Examining the Construct Validity of the Lockwood Goal Orientation Scale Using the General Hierarchal Model: An Exploratory Study A Abu ELSamen Academy of Marketing Science Annual Conference, 2010 | 21 | 2010 |
| An empirical model of mobile shopping attitudes and intentions in an emerging market MN Akroush, B Mahadin, AA ElSamen, A Shoter International Journal of Web Based Communities 16 (2), 150-179, 2020 | 18 | 2020 |
| Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers MN Akroush, AA Abu-ElSamen, MS Al-Shibly, FM Al-Khawaldeh International Journal of Mobile Communications 8 (6), 625-653, 2010 | 18 | 2010 |
| Fintech and contactless payment: help or hindrance? The role of invasion of privacy and information disclosure AA Alalwan, AM Baabdullah, MM Al-Debei, R Raman, HK Alhitmi, ... International Journal of Bank Marketing 42 (1), 66-93, 2024 | 17 | 2024 |
| An empirical model of customer service quality and customer loyalty in an international electronics company AA Abu-ELSamen, MN Akroush, AL Al-Sayed, HJ Hasan International Journal of Electronic Business 10 (1), 39-63, 2012 | 17 | 2012 |
Dr. Mamoun AkroushProfessor of Marketing and Strategic Management, The German Jordanian University/Graduate School ofEmail được xác minh tại gju.edu.jo