Theo dõi
Kurt Matzler
Tiêu đề
Trích dẫn bởi
Trích dẫn bởi
Năm
How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment
K Matzler, HH Hinterhuber
Technovation 18 (1), 25-38, 1998
19281998
The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis
K Matzler, F Bailom, HH Hinterhuber, B Renzl, J Pichler
Industrial marketing management 33 (4), 271-277, 2004
12922004
Consumer empowerment through internet-based co-creation
J Füller, H Mühlbacher, K Matzler, G Jawecki
Journal of management information systems 26 (3), 71-102, 2009
10772009
Brand community members as a source of innovation
J Füller, K Matzler, M Hoppe
Journal of product innovation management 25 (6), 608-619, 2008
9772008
Antecedents of M&A success: The role of strategic complementarity, cultural fit, and degree and speed of integration
F Bauer, K Matzler
Strategic management journal 35 (2), 269-291, 2014
8802014
Who trusts? Personality, trust and knowledge sharing
T Mooradian, B Renzl, K Matzler
Management learning 37 (4), 523-540, 2006
8802006
The Kano model: How to delight your customers
E Sauerwein, F Bailom, K Matzler, HH Hinterhuber
International working seminar on production economics 1 (4), 313-327, 1996
8351996
How to delight your customers
K Matzler, HH Hinterhuber, F Bailom, E Sauerwein
Journal of Product & Brand Management 5 (2), 6-18, 1996
7331996
The factor structure of customer satisfaction: An empirical test of the importance grid and the penalty‐reward‐contrast analysis
K Matzler, E Sauerwein
International journal of service industry management 13 (4), 314-332, 2002
7152002
Co-creation in virtual worlds: The design of the user experience
T Kohler, J Fueller, K Matzler, D Stieger, J Füller
MIS quarterly, 773-788, 2011
7122011
Risk aversion and brand loyalty: the mediating role of brand trust and brand affect
K Matzler, S Grabner‐Kräuter, S Bidmon
Journal of product & brand management 17 (3), 154-162, 2008
7102008
Personality traits and knowledge sharing
K Matzler, B Renzl, J Müller, S Herting, TA Mooradian
Journal of economic psychology 29 (3), 301-313, 2008
7012008
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
K Matzler, E Sauerwein, K Heischmidt
The Service Industries Journal 23 (2), 112-129, 2003
6902003
The impact of satisfaction and image on loyalty: the case of Alpine ski resorts
R Faullant, K Matzler, J Füller
Managing Service Quality: An International Journal 18 (2), 163-178, 2008
6012008
Die Opponent-Prozess-Theorie als Erklärungsansatz einer Mehr-Faktor-Struktur der Kundenzufriedenheit
K Matzler
Marketing: ZFP; journal of research and management 22 (1), 5-24, 2000
5882000
The sharing economy: Your business model's friend or foe?
W Kathan, K Matzler, V Veider
Business horizons 59 (6), 663-672, 2016
5782016
The relationship between interpersonal trust, employee satisfaction, and employee loyalty
K Matzler, B Renzl
Total quality management and business excellence 17 (10), 1261-1271, 2006
5662006
Adapting to the sharing economy
K Matzler, V Veider, W Kathan
MIT Sloan Management Review, 2014
5542014
Virtual product experience and customer participation—A chance for customer-centred, really new products
J Füller, K Matzler
Technovation 27 (6-7), 378-387, 2007
5512007
Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups
J Füller, K Matzler
Tourism management 29 (1), 116-126, 2008
5302008
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Bài viết 1–20