User experience (UX) researchers in technical communication (TC) and beyond still need a
clear picture of the methods used to measure and evaluate UX. This article charts current UX …

Usability has been widely implemented in technical communication curricula and workplace
practices, but little attention has focused specifically on how usability and its pedagogy are …

Problem: Increased demand for user experience (UX) designers requires new approaches
to teaching and training the next generation of these professionals. We present a model for …

This book explicates the relationships between design thinking, critical making, and socially
responsive technical communication. It leverages the recent technology-powered DIY …

Health and medical contexts have emerged as an important area of inquiry for researchers
at the intersection of user experience and technical communication. In addressing this …

This article follows up on the conversation about new streams of approaches in technical
communication and user experience (UX) design, ie, design thinking, content strategy, and …

Purpose: Recently, interest in usability has grown in the technical communication (TC) field,
but we lack a current cohesive literature review that reflects this new growth. This article …

This article discusses the largest and most complex international learning-by-doing project
to date—a project involving translation from Danish and Dutch into English and editing into …

Novice Web developers and other technical communicators need to learn not only
accessibility standards but also factors that make designs usable to audiences with …

As people today use information products in contexts with distractions, we need to design for
people's attention. User experience design routinely relies on behavioral design to engage …