Benchmarking is an effective method for organizations to increase their productivity, quality
of products, reliability of processes or services. The organization may make a comparison …

Purpose Banking industry forms a part of financial services that has emerged itself as the
most important source for India's economic growth. Job satisfaction of employees is one of …

This research aims to identify performance indicators and use them to prioritize banks in
Iran. Today, the banking industry is severely challenged by decreasing revenues, especially …

The aim of the study in this paper is to show how the performance of banks can be evaluated
by ranking them based on Balanced Scorecard (BSC) and Multicriteria Decision Making …

The main purpose of this paper is to investigate the effects of COVID‐19 regarding the
efficiency of industries based on data in the Tehran stock market. A hybrid model of Data …

Purpose The objective of the research is to examine the impact of global governance and
macroeconomic indicators on the lending capacity of banks in India. Design/methodology …

Last-mile Logistics (LML) solutions in cities have become a priority due to the increasing
demand for products, changes in population consumption, ai r quality challenges …

Performance evaluation in the banking industry is important for managers, customers,
investors, and stakeholders. Measuring and improving efficiency in banks are among the …

Purpose Deriving a measure of efficiency of public-funded organizations (primarily not-for-
profit organizations) and ranking these efficiency measures have been major subjects of …

Purpose Service quality is an evaluation of how well a delivered service meets customers'
expectations. The purpose of this paper is to provide a reliable scale of measurement for …