[PDF][PDF] Faktor-faktor kepuasan pelanggan dan loyalitas pelanggan (literature review manajemen pemasaran)

SR Sasongko - Jurnal ilmu manajemen terapan, 2021 - researchgate.net
Riset terdahulu atau riset yang relevan sangat penting dalam suatu riset atau artikel ilmiah.
Riset terdahulu atau riset yang relevan berfungsi untuk memperkuat teori dan penomena …

Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation

K Anshu, L Gaur, G Singh - Journal of Retailing and Consumer Services, 2022 - Elsevier
The study proposes a comprehensive model framework, Online Customer Experience-
Attitude Behaviour Context model for online grocery retailing in a digital scenario. The …

Factors influencing cloud service quality and their relationship with customer satisfaction and loyalty

R Agarwal, S Dhingra - Heliyon, 2023 - cell.com
The quality of cloud service is an important aspect to the success of any global business in
today's world. The objective of this paper is to find the factors of the cloud service quality and …

The impact of online shop** attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience

TE Mofokeng - Cogent Business & Management, 2021 - Taylor & Francis
The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in
global markets, strengthening online shop** exchange relationships. Businesses seek …

Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions

NJ Slack, G Singh, J Ali, R Lata, K Mudaliar… - British Food …, 2021 - emerald.com
Purpose The purpose of this study is to investigate the effect of fast-food restaurant service
quality (compound effect of food quality, physical environment quality and employee service …

Investigating environmental sustainability in small family-owned businesses: Integration of religiosity, ethical judgment, and theory of planned behavior

G Singh, S Sharma, R Sharma, YK Dwivedi - … Forecasting and Social …, 2021 - Elsevier
This study aims to explore the environmental sustainability intentions of family-owned
businesses in Fiji. We developed a conceptual model that extends the theory of planned …

Antecedents involved in develo** fast-food restaurant customer loyalty

G Singh, N Slack, S Sharma, K Mudaliar… - The TQM …, 2021 - emerald.com
Purpose This study aims to simultaneously examine the interrelated influence of
antecedents involved in develo** fast-food restaurant customer loyalty. A conceptual …

Determining the role of service quality, trust and commitment to customer loyalty for telecom service users: a PLS-SEM approach

P Kalia, R Kaushal, M Singla, J Parkash - The TQM Journal, 2021 - emerald.com
Determining the role of service quality, trust and commitment to customer loyalty for telecom
service users: a PLS-SEM approach | Emerald Insight Books and journals Case studies Expert …

Exploring panic buying behavior during the COVID-19 pandemic: a develo** country perspective

G Singh, AS Aiyub, T Greig, S Naidu… - International Journal of …, 2023 - emerald.com
Purpose This paper aims to identify factors that influence customers' panic buying behavior
during the COVID-19 pandemic. Design/methodology/approach A self-administered …