Addressing interpersonal harm in online gaming communities: The opportunities and challenges for a restorative justice approach

S **ao, S Jhaver, N Salehi - ACM Transactions on Computer-Human …, 2023 - dl.acm.org
Most social media platforms implement content moderation to address interpersonal harms
such as harassment. Content moderation relies on offender-centered, punitive approaches …

What is platform governance?

R Gorwa - Information, communication & society, 2019 - Taylor & Francis
Following a host of high-profile scandals, the political influence of platform companies (the
global corporations that that operate online 'platforms' such as Facebook, WhatsApp …

Evaluating the effectiveness of deplatforming as a moderation strategy on Twitter

S Jhaver, C Boylston, D Yang, A Bruckman - Proceedings of the ACM on …, 2021 - dl.acm.org
Deplatforming refers to the permanent ban of controversial public figures with large
followings on social media sites. In recent years, platforms like Facebook, Twitter and …

Media systems in the digital age: An empirical comparison of 30 countries

E Humprecht, L Castro Herrero… - Journal of …, 2022 - academic.oup.com
Media systems have changed significantly as a result of the development of information
technologies. However, typologies of media systems that incorporate aspects of …

Technology facilitated coercive control: Domestic violence and the competing roles of digital media platforms

M Dragiewicz, J Burgess… - Feminist Media …, 2018 - Taylor & Francis
This article describes domestic violence as a key context of online misogyny, foregrounding
the role of digital media in mediating, coordinating, and regulating it; and proposing an …

Building human values into recommender systems: An interdisciplinary synthesis

J Stray, A Halevy, P Assar, D Hadfield-Menell… - ACM Transactions on …, 2024 - dl.acm.org
Recommender systems are the algorithms which select, filter, and personalize content
across many of the world's largest platforms and apps. As such, their positive and negative …

Does transparency in moderation really matter? User behavior after content removal explanations on reddit

S Jhaver, A Bruckman, E Gilbert - Proceedings of the ACM on Human …, 2019 - dl.acm.org
When posts are removed on a social media platform, users may or may not receive an
explanation. What kinds of explanations are provided? Do those explanations matter? Using …

What do we mean when we talk about transparency? Toward meaningful transparency in commercial content moderation

NP Suzor, SM West, A Quodling, J York - International Journal of …, 2019 - ijoc.org
This article seeks to provide greater specificity to demands for transparency in the
commercial content moderation practices of digital platforms. We identify gaps in knowledge …

" Did you suspect the post would be removed?" Understanding user reactions to content removals on Reddit

S Jhaver, DS Appling, E Gilbert… - Proceedings of the ACM on …, 2019 - dl.acm.org
Thousands of users post on Reddit every day, but a fifth of all posts are removed. How do
users react to these removals? We conducted a survey of 907 Reddit users, asking them to …

Quarantined! Examining the effects of a community-wide moderation intervention on Reddit

E Chandrasekharan, S Jhaver, A Bruckman… - ACM Transactions on …, 2022 - dl.acm.org
Should social media platforms override a community's self-policing when it repeatedly break
rules? What actions can they consider? In light of this debate, platforms have begun …