Managers increasingly address client feedback online, a practice known as webcare. Based
on a systematic literature review on webcare, we provide a framework that aims to identify …

Forecasting is required in many situations. Stocking an inventory may require forecasts of
demand months in advance. Telecommunication routing requires traffic forecasts a few …

This article aims to explore the key factors on e-commerce adoption from elements of social
psychology, such as attitude, subjective norms, perceived behavioral control, ease of use …

Time of use (TOU) tariffs, if widely adopted, could help make electricity more secure, clean
and affordable. However, quite little is known about whether consumers will switch to a TOU …

Many consumers have a positive attitude toward sustainable products; however they
commonly end up not purchasing them. This study focused on exploring the gap between …

“Design thinking” has generated significant attention in the business press and has been
heralded as a novel problem‐solving methodology well suited to the often‐cited challenges …

Despite their ethical intentions, ethically minded consumers rarely purchase ethical products
(Auger and Devinney: 2007, Journal of Business Ethics 76, 361–383). This intentions …

Abstract Approximately 20 years ago, Peter Diamond and I wrote an article for this journal
analyzing contingent valuation methods. At that time Peter's view was that contingent …

Purpose The purpose of this paper is to examine the influence of consumers' perceived
corporate social responsibility (CSR). The aim is to provide insight into the effect of …

In this research, the authors propose that the relationship between satisfaction and
repurchase behavior is moderated by customer, relational, and marketplace characteristics …