This article reviews current efforts in bridging the gaps between software engineering and
Human–Computer Interaction (HCI) and describes some critical issues that must be …

It is widely acknowledged that adopting a socio-technical approach to system development
leads to systems that are more acceptable to end users and deliver better value to …

It is widely believed that security and usability are two antagonistic goals in system design.
This thesis argues that there are many instances in which security and usability can be …

It is widely accepted that users should be involved in the interactive systems development.
Ho wever, involving the users is often difficult and quite rare in software development …

It is widely recognized that system usability requires active involvement of end-users in all
phases of software development, and there is currently a broad consensus among …

Purpose–The aim of this study is to debunk the relationship between user participation
practices and the development and success of information systems/information technology …

Usability is an important quality characteristic of software (SW) products and systems.
Usability cost-benefit analysis models outline the potential benefits and costs of usability …

This paper addresses how conditions external to participatory activities in large-scale
information technology (IT) projects may affect participation and potentially reduce user …

This case study examines a procurement project where the Swedish National Labor Market
Administration (AMV) hired usability consultants in order to redesign their website for …

Procurement is a widely adopted collaborative approach for acquiring new systems in the
public sector. It exemplifies a situation in which the early stages of digital system design …