The design and implementation of computer-based work monitoring systems can result in
changes in the organization, job and task. Electronic performance monitoring (EPM) systems …

We propose that interdependence in a work context determines to what extent work roles
are embedded within a broader social system and, further, that uncertainty determines …

Many scholars assume that the fundamental questions about work design have been
answered. However, a global shift from manufacturing economies to service and knowledge …

Developments in work design theory have not kept pace with the changes occurring in the
organizational landscape. We propose a theoretical framework that specifies five categories …

The fourth edition of Organizational Behaviour: Integrating Individuals, Groups and
Organizations is a well-organized introduction to the current field of organizational behavior …

It is widely argued that modern manufacturing settings require employees to adopt a
customer-focused strategic orientation and a broad and proactive role orientation. Yet …

This book equips readers with a sound understanding of research, theory and the practical
aspects of job design. It critiques the theory and research which provide the foundations of …

Supplier perspective taking, whereby an internal customer adopts the perspective of an
internal supplier, was investigated. Two dimensions were assessed: positive attributions and …

This study used a quasi-experimental design to assess the effectiveness of self-managing
teams in a telecommunications company. These teams performed customer service …

This paper deals with the three waves of the discourse on group work in social science and
industrial practice that have helped pave the way for the current boom in the introduction of …