[HTML][HTML] Digitization capability and the digitalization of business models in business-to-business firms: Past, present, and future

T Ritter, CL Pedersen - Industrial marketing management, 2020‏ - Elsevier
While the use of data in business-to-business marketing is not a new phenomenon, the
digitization and digitalization of business-to-business firms' business models have recently …

Value co-destruction: a conceptual review and future research agenda

J Lumivalo, T Tuunanen, M Salo - Journal of Service …, 2024‏ - journals.sagepub.com
The service-dominant (SD) logic lens for understanding value co-creation and customers'
interactive roles in the service exchange has emerged as a focal theme of interest among …

Analyzing the impact of the coronavirus crisis on business models

T Ritter, CL Pedersen - Industrial Marketing Management, 2020‏ - Elsevier
In the light of the current coronavirus crisis, business-to-business firms face a variety of
challenges in a complex and fast-changing environment. In order to provide structured …

The customer value proposition: evolution, development, and application in marketing

A Payne, P Frow, A Eggert - Journal of the Academy of Marketing Science, 2017‏ - Springer
The customer value proposition (CVP) has a critical role in communicating how a company
aims to provide value to customers. Managers and scholars increasingly use CVP …

Conceptualizing and communicating value in business markets: From value in exchange to value in use

A Eggert, W Ulaga, P Frow, A Payne - Industrial marketing management, 2018‏ - Elsevier
Creating and communicating customer value is the basis of business-to-business marketing.
In recent years, our understanding of the value construct and the communication of customer …

[HTML][HTML] Sustainability starts from within: A critical analysis of internal marketing in supporting sustainable value co-creation in B2B organisations

DM Brown, C Apostolidis, BL Dey, P Singh… - Industrial Marketing …, 2024‏ - Elsevier
The role of value co-creation in embedding sustainability within B2B marketing is well-
documented. However, little is known about how employees enact this value co-creation, or …

Co-creation practices: Their role in sha** a health care ecosystem

P Frow, JR McColl-Kennedy, A Payne - Industrial Marketing Management, 2016‏ - Elsevier
Co-creation is described as a resource integration process involving actors that are linked
within a service ecosystem. This process occurs when value propositions attract actors to …

[HTML][HTML] Digital transformation of the value proposition: A single case study in the media industry

A Piepponen, P Ritala, J Keränen… - Journal of Business …, 2022‏ - Elsevier
Digital transformation is among the most pervasive forces disrupting business models
across every industrial sector. While prior research has explored the digital transformation of …

Critical service logic: making sense of value creation and co-creation

C Grönroos, P Voima - Journal of the academy of marketing science, 2013‏ - Springer
Because extant literature on the service logic of marketing is dominated by a metaphorical
view of value co-creation, the roles of both service providers and customers remain …

Service systems: a broadened framework and research agenda on value propositions, engagement, and service experience

JD Chandler, RF Lusch - Journal of Service Research, 2015‏ - journals.sagepub.com
The proposed framework sheds light on the fundamental role that value propositions play in
service systems. Building on service-dominant logic from marketing and structuration theory …