Purpose Relying on the theories of substitutes for leadership and psychological
empowerment, this study aims to explore how perceptions of customer positive feedback …

Previous studies have used various external variables and parameters as well as moderator
variables such as emotional intelligence have been to understand emotional labor and its …

This research examines how frontline retail employees respond to customers whom they
think might write an online review about their experience. Across six experiments (one field …

The purpose of this study was to ascertain the direct positive effect of transformational
leadership, emotional intelligence, organizational climate, and teamwork on the …

Purpose This paper aims to examine the factors that mediate and moderate the relationship
between psychological empowerment and organizational health. Specifically, work …

Background Enthusiasm has grown about using patients' narratives—stories about care
experiences in patients' own words—to advance organizations' learning about the care that …

Research on counterproductive work behaviours (CWBs) has predominantly adopted a
victim‐centric approach to focus on deleterious effects on organisations while overlooking …

Organizational behavior scholars have long recognized the importance of a variety of
emotion-related phenomena in everyday work life. Indeed, after three decades, the span of …

Purpose This study investigates the association between the previous workplace ostracism
of employees and their subsequent hel** behavior by drawing on moral cleansing theory …

Purpose Grounding upon moral cleansing and self-completion theories, this paper
examines how workplace deviant behavior motivates employees to engage in subsequent …