With the emergence of new transport technologies, ride-hailing services have become
increasingly popular around the world in recent years. Particularly in develo** countries …

Customer loyalty is a source of competitive advantage and an important intangible asset to
any organisations, but empirical evidence from China's airline market regarding the …

This paper investigates the linkages among service quality, service provider image,
customer expectations, perceived value, customer satisfaction and brand loyalty in a Dubai …

There is a dearth of studies pertaining to the influence of SERVPERF on customer
satisfaction and customer loyalty among low cost and full service airlines. Prior studies have …

Building customer satisfaction is considered to be a key priority for business success.
Therefore, determining the factors that affect customer satisfaction is important. This paper …

The major aim of the research paper is to measure the quality of service offered by private
banks operating in Ethiopia. Moreover, it tries to investigate the relationship between service …

The deeply embedded inequalities in gender which mark most contemporary societies have
led to a world shaped by male perspectives. This world fails to accommodate adequately the …

Measuring customer satisfaction is a key element for modern businesses as it can
significantly contribute to a continuing effort of service quality improvement. In order to meet …

There is a conceptual gap in the marketing literature, as to date there has been no published
empirical research on service quality, value, customer satisfaction, or behavioral intentions …

Customer satisfaction and loyalty is a well known and established concept in several areas
like marketing, consumer research, economic psychology, welfare-economics, and …