Online consumer shop** behaviour: A review and research agenda
Over the last two decades, motivated by the continuous evolution of the technology‐driven
retail environment, researchers have studied various aspects of online consumer behaviour …
retail environment, researchers have studied various aspects of online consumer behaviour …
Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation
The study proposes a comprehensive model framework, Online Customer Experience-
Attitude Behaviour Context model for online grocery retailing in a digital scenario. The …
Attitude Behaviour Context model for online grocery retailing in a digital scenario. The …
[HTML][HTML] Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
In the digital era, the offer of multiple shop** channels in the retail sector has been
improved, and customers are changing their shop** habits. For this reason, supermarkets …
improved, and customers are changing their shop** habits. For this reason, supermarkets …
Exploring online customer experience: A systematic literature review and research agenda
A Kacprzak, P Hensel - International Journal of Consumer …, 2023 - Wiley Online Library
This review aims to examine the latest research on online customer experience (OCE),
which can be defined as consumer's cognitive, emotional, and behavioral response to …
which can be defined as consumer's cognitive, emotional, and behavioral response to …
A meta-analysis of the factors affecting eWOM providing behaviour
Purpose Numerous studies have examined factors influencing electronic word of mouth
(eWOM) providing behaviour. The volume of extant research and inconsistency in some of …
(eWOM) providing behaviour. The volume of extant research and inconsistency in some of …
Impact of customer experience and customer engagement on satisfaction and loyalty: A case study in Indonesia
This study aims to examine the impact of customer experience and customer engagement
on customer satisfaction and customer loyalty in e-retailing in Indonesia. This study uses …
on customer satisfaction and customer loyalty in e-retailing in Indonesia. This study uses …
How mindfulness reduces BNPL usage and how that relates to overall well-being
Purpose The purpose of this study is to examine how mindfulness reduces consumers' buy-
now-pay-later (BNPL) payment scheme usage and how that relates to their overall well …
now-pay-later (BNPL) payment scheme usage and how that relates to their overall well …
An intelligent approach for analyzing the impacts of the COVID-19 pandemic on marketing mix elements (7Ps) of the on-demand grocery delivery service
Due to the impact of the COVID-19 pandemic, on-demand grocery delivery service that
combines mobile technology and city logistics has gained tremendous popularity among …
combines mobile technology and city logistics has gained tremendous popularity among …
Fresh food online shop** repurchase intention: the role of post-purchase customer experience and corporate image
Purpose The purpose of this study is to investigate consumers' post–purchase experience
when buying fresh food online. It examines the key dimensions of post–purchase online …
when buying fresh food online. It examines the key dimensions of post–purchase online …
Factors that drive actual purchasing of groceries through e-commerce platforms during COVID-19 in Indonesia
(1) Background: This is one of the few studies to look into online grocery shop** behavior
in Indonesia, as an emerging sector of the economy. The technology acceptance model is …
in Indonesia, as an emerging sector of the economy. The technology acceptance model is …