Purpose The primary objective of this study is to conduct a comprehensive literature review
focused on the concept of service quality within the healthcare sector. This research aims to …

This study explores the role of organizational culture (OC) in the relationship between
entrepre-neurial orientation (EO) and Bangladeshi small and medium enterprises (SMEs) …

Purpose The purpose of this study is to investigate the impact factors towards the use of
mobile banking among the asnaf for efficient zakat payments by using the unified theory of …

There is a great deal of evidence that method bias is really sure influences item validities,
measurement error, correlation and covariance between latent constructs and thus leading …

Whilst a plethora of research exists on the smart cities and project performance evaluations,
only few studies have focused on the smart city policy evaluation from the perspective of its …

Relational bonds represent a vital concept in relational marketing. Past research indicates
that it can increase customer satisfaction and foster WOM. Although relational bonds have …

Purpose This article aims to synthesize and integrate current research on customer
experience (CX), identifying the intellectual structure of the field, systematizing a conceptual …

The high cost of living and prolonged lockdowns due to the COVID-19 pandemic made the
financial well-being of individuals vulnerable, especially young adults. This paper examines …

This study investigates the relationship between service quality, patient satisfaction, word-of-
mouth (WOM), and revisit-intention among dental patients in a clinic, Thailand. The research …

Patient experience (PE) has been associated with patients' perception of care services,
organizational culture, and interactions experienced by patients. This article aims to …