In a volatile environment with huge opportunities for implementing digital technologies the
concept of customer loyalty needs further exploration. This paper examines the effects of …

The main purpose of this study is to identify relationships between customers' service
evaluations embedded in online reviews and customer satisfaction and demonstrate the …

A new form of online retailing, curated subscription services, is attracting an increasing
number of consumers with their surprise elements. Extant literature has explored individual …

Due to the COVID-19 pandemic, the sales of fast-food businesses have dropped sharply.
Customer satisfaction has always been one of the key factors for the sustainable …

Purpose This study proposes a model that influences customer citizenship behavior during
COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of …

Online platforms' growth further facilitates the increasing popularity and business value of
online reviews. This study investigates the key elements of online reviews and their …

Purpose Given the importance of spatial effects in improving the accuracy of hotel demand
forecasting, this study aims to introduce price and online rating, two critical factors …

In this study, the concept of online food purchasing is explored where consumers are not
required to visit markets to purchase their foods, especially during the COVID-19 pandemic …

Dining out is one of the biggest expenditures for travelers worldwide and is essential for
tourism-dependent destinations. Market segmentation gives industries the potential to …

Purpose With the growing online review manipulation and fake reviews in the hospitality
industry, it is not uncommon that a consumer encounters disconfirmation when comparing …