The mediating role of customer satisfaction between antecedent factors and brand loyalty for the shopee application

SG Zaato, NR Zainol, S Khan, AU Rehman… - Behavioral …, 2023 - mdpi.com
Lately, smartphones have had a significant impact on how individuals act, mainly when they
shop. In Malaysia, Shopee is the online shop** website that has garnered the most traffic …

Dissecting investment frequency: examining the role of social influence, investors' perception of gender discrimination, involvement, access to information and risk …

A Singh, A Biswas - Social Responsibility Journal, 2024 - emerald.com
Purpose The recent economic changes in India and the gender discrimination practices of
the patriarchal society have forced Indian women to turn to the financial sector as an …

Looking beyond transactions: decoding the role of service innovation, relationship commitment and fairness in driving customer satisfaction in retail banking

A Biswas, R Kant, D Jaiswal - Benchmarking: An International Journal, 2024 - emerald.com
Purpose A significant increase in the number of private sector banks has intensified the level
of competition in the Indian banking industry (IBI). This increase in the number of banks has …

Deciphering predictors of tourists' value and intention amid COVID-19: The interplay of scarcity, enjoyment, visual presentations, and pandemic threat

A Biswas - International Journal of Human–Computer Interaction, 2024 - Taylor & Francis
The study investigates the factors influencing tourists' online booking intentions. This study
employed structural equation modeling to evaluate the online booking intentions of tourists …

Impact of Food and Beverage Quality and Service Quality Towards Customer Satisfaction and Customer Retention, A Study of Five-Star Hotels

O Abdullah, T Sufi, S Kumar - … Business Review: Int. J. Prof. Bus …, 2023 - dialnet.unirioja.es
Purpose: The objective of this study is to examine how customer happiness at five-star
hotels is impacted by the quality of the F&B they receive and the services they receive, which …

Seal the deal: unleashing the magnitude of online reviews, website quality and trust for seamless hotel reservations

P Saha, A Biswas - International Journal of Productivity and …, 2024 - emerald.com
Purpose The world today is heavily controlled by the content available on the internet, where
a one-star rating gain may work wonders for a company and a one-star rating decline can …

Do narcissism and resilience personality traits ignite university students' desirability and entrepreneurial intentions? Moderation of pursuit of excellence and risk

M Chaudhary, A Biswas - International Journal of Educational …, 2023 - emerald.com
Purpose A nation's economic development is adversely affected by the rising population and
the lack of employment opportunities, necessitating the promotion of entrepreneurial …

From passion to profit: unveiling the strengths of proactive mindset, perseverance, excellence and education in the entrepreneurial success of MSMEs

A Biswas - International Journal of Productivity and Performance …, 2024 - emerald.com
Purpose The study investigates the linkage between personality traits and firm performance.
It examines the role of the pursuit of excellence, perseverance, a proactive mindset and …

Construing drivers of firm competitiveness: coalescing pursuit of excellence with entrepreneurial competencies

A Biswas - International Journal of Productivity and Performance …, 2023 - emerald.com
Purpose The burgeoning population has an adverse impact on the employability prospects
in the emerging economies and has triggered entrepreneurial activities to steer this …

An application of choice-based conjoint analysis to measure willingness to pay for casino buffets

T Demirciftci, A Belarmino, C Raab - International Hospitality Review, 2024 - emerald.com
Purpose The purpose of this study is to discover what attributes of casino buffet restaurants
are the most important for customers' willingness to pay (WTP). Design/methodology …