Citizen adoption of e-government: a literature review and conceptual framework
The study extensively reviews various models that have been used for studying citizen
adoption of e-government. The study also presents a comprehensive review of factors that …
adoption of e-government. The study also presents a comprehensive review of factors that …
Determinants of citizen-generated data in a smart city: Analysis of 311 system user behavior
WN Wu - Sustainable Cities and Society, 2020 - Elsevier
Citizen input through smart city initiatives is critical in contemporary notions of sustainable
cities. 311 system, both an online and offline citizen-initiated tool of citizen relationship …
cities. 311 system, both an online and offline citizen-initiated tool of citizen relationship …
Harnessing the potential of artificial intelligence to foster citizens' satisfaction: An empirical study on India
Governments are increasingly employing artificial intelligence (AI) enabled services though
this is still a relatively new concept that is in nascent stages of implementation. Despite …
this is still a relatively new concept that is in nascent stages of implementation. Despite …
COBRA framework to evaluate e-government services: A citizen-centric perspective
E-government services involve many stakeholders who have different objectives that can
have an impact on success. Among these stakeholders, citizens are the primary …
have an impact on success. Among these stakeholders, citizens are the primary …
A citizen‐centric framework for assessing e‐government effectiveness
A Sigwejo, S Pather - The Electronic Journal of Information …, 2016 - Wiley Online Library
In a quest to offer better services to both citizens and businesses throughout Africa, efforts to
adopt e‐government projects are gaining momentum. As a result of this, there is a need for …
adopt e‐government projects are gaining momentum. As a result of this, there is a need for …
[HTML][HTML] A cognitive analytics management framework for the transformation of electronic government services from users' perspective to create sustainable shared …
Electronic government services (e-services) involve the delivery of information and services
to stakeholders via the Internet, Internet of Things and other traditional modes. Despite their …
to stakeholders via the Internet, Internet of Things and other traditional modes. Despite their …
Factors influencing citizen adoption of e-government in develo** countries: The case of Jordan
The main purposes of this study are to investigate citizen adoption of e-government services
in Jordan and to explore factors affecting the level of adoption of e-government services …
in Jordan and to explore factors affecting the level of adoption of e-government services …
Measuring the public value of e‐government: a case study from Sri Lanka
Purpose–This paper aims to present a case study on the public value of the e‐Sri Lanka
program. Four major dimensions of public value creation through e‐government including …
program. Four major dimensions of public value creation through e‐government including …
Service quality and customer satisfaction in the electronic banking
V Tharanikaran, S Sritharan… - International Journal of …, 2017 - eprints.qut.edu.au
The present study aims to assess the degree of service quality and customer satisfaction in
the electronic banking context in Battticaloa district. To achieve these objectives a …
the electronic banking context in Battticaloa district. To achieve these objectives a …
An analysis of methodologies utilised in e‐government research: A user satisfaction perspective
Purpose–The purpose of this paper is to analyse the research design, methodologies and
approaches utilised in electronic government (e‐government) research studies published in …
approaches utilised in electronic government (e‐government) research studies published in …