Reviewing and theorizing the unintended consequences of performance management systems
M Franco‐Santos, D Otley - International Journal of …, 2018 - Wiley Online Library
Different design choices in the controls used to manage performance often lead to a range
of unintended consequences, which have profound effects on individuals and organizations …
of unintended consequences, which have profound effects on individuals and organizations …
Dimensions of safety culture: a systematic review of quantitative, qualitative and mixed methods for assessing safety culture in hospitals
Background The study of safety culture and its relationship to patient care have been
challenged by variation in definition, dimensionality and methods of assessment. This …
challenged by variation in definition, dimensionality and methods of assessment. This …
Changing how we think about healthcare improvement
J Braithwaite - Bmj, 2018 - bmj.com
Changing how we think about healthcare improvement Page 1 the bmj | BMJ 2018;361:k2014
| doi: 10.1136/bmj.k2014 1 QUALITY IMPROVEMENT Changing how we think about …
| doi: 10.1136/bmj.k2014 1 QUALITY IMPROVEMENT Changing how we think about …
Dashboards for improving patient care: review of the literature
Aim This review aimed to provide a comprehensive overview of the current state of evidence
for the use of clinical and quality dashboards in health care environments. Methods A …
for the use of clinical and quality dashboards in health care environments. Methods A …
Health system frameworks and performance indicators in eight countries: a comparative international analysis
Objectives: Performance indicators are a popular mechanism for measuring the quality of
healthcare to facilitate both quality improvement and systems management. Few studies …
healthcare to facilitate both quality improvement and systems management. Few studies …
Exploring the actionability of healthcare performance indicators for quality of care: a qualitative analysis of the literature, expert opinion and user experience
E Barbazza, NS Klazinga, DS Kringos - BMJ quality & safety, 2021 - qualitysafety.bmj.com
Background This study explores the meaning of actionable healthcare performance
indicators for quality of care-related decisions. To do so, we analyse the constructs of fitness …
indicators for quality of care-related decisions. To do so, we analyse the constructs of fitness …
Performance management systems: Trade-off between implementation and strategy development
The aim of this study is to understand how performance management systems (PMS) affect
the strategy development process. The research examines PMS implementation and …
the strategy development process. The research examines PMS implementation and …
High performing hospitals: a qualitative systematic review of associated factors and practical strategies for improvement
Background High performing hospitals attain excellence across multiple measures of
performance and multiple departments. Studying high performing hospitals can be valuable …
performance and multiple departments. Studying high performing hospitals can be valuable …
Impact of patient satisfaction ratings on physicians and clinical care
Background Although patient satisfaction ratings often drive positive changes, they may
have unintended consequences. Objective The study reported here aimed to evaluate the …
have unintended consequences. Objective The study reported here aimed to evaluate the …
Marketing performance assessment and accountability: Process and outcomes
Marketing accountability, and how it may be achieved via performance assessment and
metrics, have been central topics in both the marketing literature and practice (Katsikeas et …
metrics, have been central topics in both the marketing literature and practice (Katsikeas et …