A decade of systematic literature review on Airbnb: the sharing economy from a multiple stakeholder perspective
Airbnb, which launched its business in 2009, has experienced explosive growth by creating
value through the sharing economy business model. The Airbnb business model helps …
value through the sharing economy business model. The Airbnb business model helps …
Value co-creation in tourism and hospitality: A systematic literature review
In this study we organize and analyze the literature on value co-creation in tourism and
hospitality. For this purpose, we conducted a systematic literature review with 298 articles …
hospitality. For this purpose, we conducted a systematic literature review with 298 articles …
The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction
The sharing economy disrupts the marketplace and brings both benefits and disadvantages
into service ecosystems. We discuss principles of the S‐D logic and transformative service …
into service ecosystems. We discuss principles of the S‐D logic and transformative service …
Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
Q Zhang, SK Ariffin, C Richardson, Y Wang - Journal of Retailing and …, 2023 - Elsevier
The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …
customer retention a crucial issue for mobile payment service providers. This study …
Determinants of consumers' continuance intention to use dynamic ride-sharing services
Dynamic ride-sharing has been widely regarded as a potential way to alleviate traffic
congestion and reduce environmental pollution. Prior studies have focused mainly on …
congestion and reduce environmental pollution. Prior studies have focused mainly on …
Memorable nature-based tourism experience, place attachment and tourists' environmentally responsible behaviour
This study tests a new model for memorable nature-based tourism experiences by
examining the effects of novelty, experiencescape, experience co-creation, experience …
examining the effects of novelty, experiencescape, experience co-creation, experience …
Effect of consumption values on consumer behavior: a Meta-analysis
Purpose The purpose of this study is to clarify the findings and criticisms in the extant
literature concerning the theory of consumption values (TCV) by conducting a meta-analysis …
literature concerning the theory of consumption values (TCV) by conducting a meta-analysis …
Tourism experiences, memorability and behavioural intentions: a study of tourists in Sardinia, Italy
Purpose The purpose of this study is to test Kim et al.'s (2012) seven-dimension memorable
tourism experience (MTE) scale in a new context and with a new sample. In addition, the …
tourism experience (MTE) scale in a new context and with a new sample. In addition, the …
Understanding Vietnamese consumers' perception and word-of-mouth intentions towards Airbnb
Purpose This paper aims to provide a comprehensive understanding of Vietnamese
consumers' perceived value and to explore the relationships between its constructs …
consumers' perceived value and to explore the relationships between its constructs …
Opportunities and challenges of AI-driven customer service
The present chapter introduces the concept of Artificial Intelligence-Driven Customer
Service, including key AI (artificial intelligence) enablers that can dramatically transform how …
Service, including key AI (artificial intelligence) enablers that can dramatically transform how …