This paper reports the views of 80 senior IT managers about IT evaluation approaches, and
the benefits that IT provides for their organizations. Their views were obtained through a …

This article examines the nature, role and function of the literature review in academic
discourse. Researchers in information systems (IS) are often advised to espouse a neutral …

Cognitive computing systems (CCS) are a new class of computing systems that implement
more human-like cognitive abilities. CCS are not a typical technological advancement but an …

Widespread use of machine learning (ML) systems could result in an oppressive future of
ubiquitous monitoring and behavior control that, for dialogic purposes, we call “Informania.” …

Wixom and Todd (2005) integrated the user satisfaction and the technology acceptance
literatures to theorize about and account for the influence of the information technology …

The purposes of this study are to construct an instrument to evaluate service quality of
mobile value-added services and have a further discussion of the relationships among …

Online shop** provides convenience to Web shoppers, yet its electronic format changes
information-gathering methods traditionally used by customers. This change raises …

Data from a survey of 297 online consumers were used to test the research model.
Confirmatory factor analysis was conducted to examine the reliability and validity of the …

WebQual is a method for assessing the quality of Web sites. The method has been
developed iteratively through application in various domains, including Internet bookstores …

The research described in this study replicates and extends the Cronin and Taylor [Cronin
JJ, Taylor SA. Measuring service quality: a reexamination and extension. J Mark 1992: 55 …