Exploring hospitality workers' career choices in the wake of COVID-19: Insights from a phenomenological inquiry

B Liu-Lastres, W Huang, H Bao - International Journal of Hospitality …, 2023‏ - Elsevier
The COVID-19 pandemic severely hit the hospitality industry and caused employees
concerns over health, finance, and well-being. These challenges may trigger their decisions …

Be a good speaker in livestream shop**: A speech act theory perspective

A Chen, Y Zhang, Y Liu, Y Lu - Electronic Commerce Research and …, 2023‏ - Elsevier
In livestreaming, the streamers (online sellers) are the core actors who promote deals
through their speech. Thus far, how the speech of streamers determines customers' …

Making bad things less bad? Impact of green human resource management on counterproductive work behaviors of grassroots employees: Evidence from the …

Y Cao, B Yan, Y Teng - Journal of Cleaner Production, 2023‏ - Elsevier
Hotels are implementing green human resource management to respond to the growing
environmental expectations from society. In this context, the impact of implementing green …

[HTML][HTML] The role of organizational justice and social interaction in mitigating the negative effects of high-performance member retailers on strategic integration

JY Park, C Kim - Journal of Retailing and Consumer Services, 2023‏ - Elsevier
Drawing on resource-based view, social exchange theory, and organizational justice theory,
this study tests the link between high-performance member retailers (HPMRs) and strategic …

Effects of servant leadership on service quality: mediating roles of employees' relational energy perceptions with managers and emotional energy perceptions toward …

MK Rabiul, RA Karim… - Journal of Hospitality …, 2024‏ - Taylor & Francis
This study examines how managers' servant leadership style affects employee service
quality, focusing on employees' impression of relational energy with managers and …

A dark side to psychological ownership: Evidence of unintended negative job performance outcomes in the Chinese hotel industry

M Yu, H Lin, DH Doty - Tourism Management, 2024‏ - Elsevier
Drawing on the conservation of resources theory, this study investigates the mechanism
through which employees' psychological ownership influences their job performance using …

[HTML][HTML] How service employees' mindfulness links to task performance through psychological resilience, deep acting, and customer-oriented behavior

JS Kim, HJ Park - Behavioral Sciences, 2023‏ - mdpi.com
This study investigates the specific pathways through which mindfulness influences task
performance, focusing on the sequential mediating roles of psychological resilience …

# BoycottMurree campaign on twitter: Monitoring public response to the negative destination events during a crisis

AM Shah, N Schweiggart - International Journal of Disaster Risk Reduction, 2023‏ - Elsevier
Research on how the public responds and attributes their experiences to negative
destination events on social media during a crisis is limited. This study fills the research gap …

Motivating language and employees' need satisfaction to service quality: conservation of resources and speech act theories

MK Rabiul, MK Hasan, MH Miraz… - Management Research …, 2023‏ - emerald.com
Purpose Drawing on conservation of resources (CoR) and speech act theories, the authors
tested the relationship between managers' motivating language (ML) and employee service …

Foregrounding why and when inclusive leadership triggers customer stewardship in hospitality organizations

M Usman, O Alqassimi, AMA Nusairi, O Abul… - Journal of Asia …, 2024‏ - emerald.com
Purpose This study aims to investigate the potential positive correlation between inclusive
leadership and hotel frontline employees'(FLEs) customer stewardship (CS) behavior, using …