The use of text-based chatbots offering individual support to customers has increased
steadily in recent years. However, thus far, research has focused on comparing text-based …

Lack of opportunities is a significant hurdle for English as a Foreign Language (EFL) for
students during their learning journey. Previous studies have explored the use of chatbots …

The purpose of this research is to synthesize by means of a meta-analysis knowledge
acquired to date on the impact of live chat service quality on customer behavioral intentions …

To tackle the lack of wheelchair service information and training in low and middle-income
countries (LMICs), we deployed Wheelpedia, a WhatsApp chatbot powered by a large …

As chatbots gain popularity across a variety of applications, from investment to health, they
employ an increasing number of features that can influence the perception of the system …

Chatbots are increasingly used to provide customer service. However, despite technological
advances, customer service chatbots frequently reach their limits in customer interactions …

Algorithms designed to translate textual content into sign language (SL) expressed through
avatars have been used to reduce accessibility barriers. Our research aimed to identify …

Despite potential benefits of Generative AI technologies like ChatGPT, their acceptance is
not guaranteed due to the complex interplay of various factors. Traditional technology …

Chatbots have become a popular way to access all sorts of services via natural language.
Many platforms and tools have been proposed for their construction, like Google's …

In the realm of Artificial Intelligence (AI), Chatbots have become a widely used technology
for streamlining the services between organizations and consumers. The present study …