Considering the complexity of airport industry service offerings, it is important to identify
which airport service attributes detract from passenger satisfaction and which attributes …

Abstract Service quality is of paramount importance for the long-term sustainability of the
airline industry, which is characterized by intense competition. However, previous research …

The volume of customers' feedback that is available online is rising every year. Traditional
approaches to service quality evaluation use questionnaires and leave existing online …

The main objective and contribution of this paper is the application of our knowledge-
discovery business-intelligence technique (fuzzy rule-based classification systems) …

Academic service quality in higher education is co-created by all participants of the
educational process, including students. Word of mouth communication (WOM) in the …

In the intensely competitive environment, customer satisfaction has become the key focus of
airlines to help them retain existing customers and enhance opportunities of attracting new …

Understanding the determinants of customer satisfaction is crucial for airlines to maintain
and grow their customer base. This study aims to analyze how various service quality …

Özet Havayolu taşımacılığı sektörünün büyük bir gelişim yaşadığı son 40 yıllık süreçte,
havayolu işletmeleri rekabetçi üstünlük sağlamak amacıyla hizmet performanslarını …

The definition of a single luxury experience has remained elusive to the airline industry,
experts, scholars, and even luxury consumers. The duality of luxury suggests that …

Facing competitive market situations, customer recommendations are an essential tool to
attract potential customers as well as to get free promotions. This study aims to measure the …