This systematic review investigates the transformative impact of Healthcare 4.0 (HC4. 0)
technologies on healthcare service quality (HCSQ), focusing on their potential to enhance …

Purpose This study evaluates the knowledge structure of medical tourism within the
geographical context of South East Asia. This region is one of the growing economic …

Purpose The current study aims at develo** a conceptual framework containing original
dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical …

Purpose Lean Six Sigma in public and private healthcare organisations has received
considerable attention over the last decade. Nevertheless, such process improvement …

Patient experience surveys have become a key source of evidence for supporting decision-
making and continuous quality improvement within healthcare services. To harness free-text …

Purpose The purpose of this paper is to unravel the specific service quality dimensions that
significantly influence startup survival, providing actionable insights for service managers …

Background The main purpose of a medical facility is to improve the welfare of patients, and
user satisfaction is one of its primary goals. This study aimed to identify variables influencing …

Patient satisfaction is crucial for evaluating healthcare quality. However, its potential as a
patient classification strategy remains to be explored, leaving healthcare institutions without …

Despite the growth of empirical evidence in this field, little review research exists that
assesses the theoretical aspects, marketing drivers, and consequences of market mavens …

This study conducts a comprehensive bibliometric analysis of sustainable leadership using
645 documents from the Scopus database, analyzed with VOSviewer software. It examines …