Background: Information from patient complaints–a widely accepted measure of patient
satisfaction with services–can inform improvements in service quality, and contribute …

Background Partnering with consumers in the planning, delivery and evaluation of health
services is an essential component of person‐centred care. There are many ways to partner …

Healthcare is increasingly seen as a complex, adaptive system in which resilience is a key
factor in creating patient safety. A need exists to understand how organizations are able to …

Background Governments in several countries are facing problems concerning the
accountability of regulators in health care. Questions have been raised about how patients' …

Objective The aim of the study was to explore experiences from the next of kin's perspective
of a new involvement method in the regulatory investigation process of adverse events …

This article examines the regulation–participation nexus in social care services. Participatory
forms of social care regulation have been expanding over the past 20 years, but the …

Background In the regulation of healthcare, the subject of patient and family involvement
figures increasingly prominently on the agenda. However, the literature on involving patients …

The literature on responsive regulation argues that citizens should be involved in regulatory
practices to avoid capture between regulator and regulatee. It also argues that including …

Objective The aim of the study was to explore regulatory inspectors' experiences with a new
method for next-of-kin involvement in investigation of adverse events causing patient death …

As experts-by-experience, clients are thought to give specific input for and legitimacy to
regulatory work. In this paper we track a 2017 pilot by the Dutch Health and Youth Care …