A systematic literature review on total quality management critical success factors and the
identification of new avenues of research | Emerald Insight Books and journals Case studies …

Purpose This study aims to examine the joint effect of entrepreneurial orientation (EO),
market orientation (MO), total quality management (TQM) and organisational performance in …

Purpose The purpose of this paper is to provide a conceptual framework for the
development of total quality management (TQM) model for service organizations …

With the market competition of hotel industry being heated, it is critical that hotels have a
breadth of resource and more flexible forms to meet the needs of a changing marketplace. In …

Purpose–The purpose of the paper is to explore the impact of total quality management
(TQM) factors on performance dimensions of service companies. Design/methodology …

Purpose The purpose of this paper is to enrich the existing literature by determining the
underlying structure (latent factors) of total quality management (TQM) practices and their …

Purpose The purpose of this paper is to determine the main total quality management (TQM)
elements adopted and the respective results achieved by higher education institutions …

This research introduces a Quality Function Deployment (QFD) decision framework for
orchestrating and aligning quality management and services marketing efforts for effective …

Purpose–The purpose of the paper is to examine the binary character of total quality
management (TQM) in food companies and to determine the impact of the two aspects of …

Purpose–The purpose of this paper is to examine the relationship between total quality
management (TQM), market orientation and service quality in the Malaysian service …