In today's turbulent business environment, customer retention presents a significant
challenge for many service companies. Academics have generated a large body of research …

The objective of facility location models is to maximize the profit or minimize the cost of a
company that wishes to expand or enter the market. The market share captured by facilities …

In this paper, the authors review current literature on retail formats and propose a new
customer-centric framework for retailers to focus on as they continue to innovate and evolve …

Abstract Research Summary CEOs increasingly engage in activism on controversial social
and political issues that do not directly affect their core business. Simultaneously, the …

Retailers are dynamic in nature, and their strategies keep evolving with changing scenarios
and availability of new technologies. In the current scenario, there is a need for a …

More and more grocery retailers are becoming multi-channel retailers, as they are opening
an online alternative next to their traditional offline supermarkets. While the number of multi …

The authors analyze the impact of a tax on sweetened beverages using a unique data set of
prices, quantities sold, and nutritional information across several thousand taxed and …

This research presents a novel, conceptual perspective on distinctive opportunities available
to retailers with a physical location to create reasons for customers to visit the physical store …

With the growing realization that brands are one of a firm's most valuable intangible assets,
branding has emerged as a top management priority in the last decade. Given its highly …

This paper develops and estimates a model for understanding the causes of research
shop**, and investigates potential strategies for managing it. The research-shopper …