As the influence of transformer-based approaches in general and generative artificial
intelligence (AI) in particular continues to expand across various domains, concerns …

Despite the debate on the potential effects of the adoption of generative artificial intelligence
(AI) in modern societies in terms, there needs to be more clarity in the scholarly discourse …

Purpose AI-based chatbots are revam** employee communication in organizations. This
paper examines the adoption of AI-based employee experience chatbots by employees …

There is an exponential growth of the use of AI applications in organisations. Due to the
machine learning capability of artificial intelligence (AI) applications, it is critical that such …

The COVID-19 pandemic accelerated the adoption and use of AI technologies to support the
virtualisation of the workplace. While previous research showed that systems' use critically …

Task-oriented chatbots are gradually being used across the globe. Most notably, while
chatbots have for a long time penetrated users' daily lives in mainland China, Hong Kong is …

While organizational frontlines in the digital age involve complex interactions between
consumers, autonomous technology (AT), and frontline workers, research so far largely …

This study aims to ascertain the significance of the anthropomorphic features of AI chatbots
in online health consultation (OHC) services. A conceptual model drawing on social …

Purpose The increasing integration of Artificial Intelligence (AI) within enterprises is
generates significant technostress among employees, potentially influencing their intention …

The COVID-19 pandemic sped up the digitalization process and revolutionized the world of
the digital employee. And today, advances in artificial intelligence are having a major impact …