The social networks and the rapid development of new technologies have led to
considerable changes in the tourism industry. Artificial intelligence, in particular natural …

Recently, we have observed a noticeable evolution and growing use and incorporation of
chatbots on websites, mobile and social networking apps. A chatbot is a computer program …

The sudden outbreak of COVID-19 has severely affected the global hospitality industry. The
hygiene and cleanliness of hotels has become the focal point in the recovery plan during …

This study proposes an intelligent knowledge-based conversational agent system
architecture to support customer services in e-commerce sales and marketing. A pilot …

We investigate the impacts of chatbots' technical features on employees' perceptions
(namely, chatbot effectiveness and discomfort with using chatbots) in the context of B2B …

In the current health crisis due to COVID-19, people with intellectual disabilities have
especially suffered. The development of their social abilities has been restricted, first with the …

The current research examined the link between the informativeness of tourist-chatbot
interaction, destination image, and visit intention in two studies. In the first study, 111 …

In recent years, the popularity of AI-enabled conversational agents or chatbots has risen as
an alternative to traditional online surveys to elicit information from people. However, there is …

The digitalization of businesses proves to create more opportunities for big and smaller
businesses to expand their businesses through the internet. Customer engagement is more …

This research relates to the development of a chatbot application to help lecturers and
students in the D3 Informatics Engineering study program remember schedules of activities …