In the digital era, online channels have become an inevitable part of healthcare services
making healthcare/health-product e-commerce an important area of study. However, the …

The present study attempts to examine how the various emotions expressed in customer
engagement content available on online product review videos reflect purchase intentions …

Customer ratings and recommendations are not only important performance indicators for
businesses alone, but they act as an important source of information for potential …

Purpose The current study employs text mining and sentiment analysis to identify core
banking service attributes and customer sentiment in online user-generated reviews …

Integrating linguistic features has been widely utilized in statistical machine translation
(SMT) systems, resulting in improved translation quality. However, for low-resource …

We propose a novel approach to Vietnamese word segmentation. Our approach is based on
the Single Classification Ripple Down Rules methodology (Compton and Jansen, 1990) …

Over the past decades, Natural Language Processing (NLP) research has been expanding
to cover more languages. Recently particularly, NLP community has paid increasing …

Abstract Machine Translation is an area of Natural Language Processing which can replace
the laborious task of manual translation. Sanskrit language is among the ancient Indo-Aryan …

This paper analyses the degree to which dialect classifiers based on syntactic
representations remain stable over space and time. While previous work has shown that the …

The sales profession is fraught with customer rejection and defections. Understanding why
customers say “no” to a sales proposal is complex given that factors at the organizational …