Background Satisfaction and its measurement are important for public policy analysts,
healthcare managers, practitioners and users. Despite problems with establishing a tangible …

Compliance has been studied from a wide range of scientific perspectives including
medicine, nursing, psychology and health economics.* There is no agreement regarding a …

This paper defines quality of health care. We suggest that there are two principal dimensions
of quality of care for individual patients; access and effectiveness. In essence, do users get …

Researchers argue that a number of assumptions have been made about the concepts of
patient satisfaction and dissatisfaction that have compromised their validity. The aim of this …

This paper revisits Parsons's conception of the 'sick role'and examines the relevance of his
writings on the cultural understanding of sickness to the consumption of health in the …

It has been widely recognized, both in the UK and internationally, that there is a need for a
multidimensional or holistic approach to maternity care, which incorporates psychological as …

A qualitative study was undertaken to explore descriptions of satisfaction with health care,
with 30 dermatology patients. The relevance and usefulness of the approach chosen to …

Aim. The aim of the study was to illuminate patients' experiences of dissatisfaction with
hospital care. Background. During the last decade, interest in measuring patient satisfaction …

Valuing people as individuals: development of an instrument through a survey of person‐
centredness in secondary care Background. Person‐centred care is regarded as the …

'All the services were excellent. It is when the human element comes in that things go
wrong': dissatisfaction with hospital care in the last year of life Patient satisfaction surveys …