In recent years, conversational agents (CAs) have become ubiquitous and are a presence in
our daily routines. It seems that the technology has finally ripened to advance the use of CAs …

The improved performance of technological capabilities in the field of artificial intelligence
(AI), including computer vision and natural language processing, makes it possible to …

Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

Although chatbots are oftentimes used in customer service encounters, interactions are
oftentimes perceived as not satisfactory. One key aspect for designing chatbots is the use of …

This study develops and empirically tests a theoretical model of artificially intelligent (AI)
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …

Purpose Chatbots are increasingly prevalent in the service frontline. Due to advancements
in artificial intelligence, chatbots are often indistinguishable from humans. Regarding the …

Disclosing personal information to another person has beneficial emotional, relational, and
psychological outcomes. When disclosers believe they are interacting with a computer …

Millions of people experience mental health issues each year, increasing the necessity for
health-related services. One emerging technology with the potential to help address the …

In a digitally empowered business world, a growing number of family businesses are
leveraging the use of chatbots in an attempt to improve customer experience. This research …

In this research, we develop a research model explaining the adoption of conversational
agents for disease diagnosis. Healthcare is challenged by a parallel increasing demand for …